P&O Cruises - Hotel Operations and Retail Manager
- Recruiter:
- Carnival UK
- Category:
- Management Jobs
- Position:
- Shop Manager
- Updated:
- May 6, 2025
P&O Cruises is seeking a dynamic Operations Manager who is passionate about supporting our growth plans and eager to work for Britain's largest cruise brand. We attract and retain the finest talent on our ships through our dedication to cultivating future leaders and their career advancement.
As a Hotel Operations and Retail Manager at P&O Cruises, you will have the unique opportunity to engage with all guests on board, enhancing their experience and ensuring unforgettable holiday happiness. You will also lead your teams to maximize revenue potential from various streams, including retail and spa, through strategic planning and innovative solutions.
To excel in this role at P&O Cruises, you must possess the following experience:
• Senior level experience within the cruise, travel, or leisure industry.
• Proven experience in marketing sales promotions, market research, and sales analysis.
• Demonstrated ability to manage large teams.
• Strong skills in analysing and interpreting information.
• Fluent English in reading and writing
Join us in inspiring our large teams to deliver exceptional service and achieve our targets. This exciting role could be your next career milestone!
Full job description is available for further details.
We are building our Talent Pools to fill anticipated roles in 2025 and beyond. Please note that during the Recruitment & Onboarding process, you may not be given a start date. If successful, you will be provided with sufficient notice when a ship and start date are available.
Please be aware that Proficiency in Survival Craft Rescue Boats (PSCRB), Pre-Startup Safety Review (PSSR), Elementary First Aid, and Personal Survival Techniques (PST) STCW certifications are required for this role. Further information will be provided upon successful application.
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We are committed to fostering a flexible and inclusive culture where diversity is valued, and our people can be their authentic selves. We welcome applications from everyone, as inclusivity is at the core of everything we do. We do not discriminate based on age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership, and pregnancy & maternity.
STCW Certificates
You will need valid STCW certificates to apply for this position. Find an STCW course near you.
Work Experience Requirements
All applicants must have previous experience in working on a Cruise Ship, in a 4/5* Hotel or in an Upscale Restaurant.
Language Requirements
Good knowledge of the English language is required.
Carnival UK
Carnival UK is a market leader in the cruise industry, widely recognised by our famous brands P&O Cruises and Cunard. We operate ships all over the world and provide unforgettable holiday experiences to our guests.
P&O Cruises
One of the most recognizable and respected names in travel, market-leading P&O Cruises has been operating for more than 170 years. With seven ships in the fleet, from our family friendly flagship Britannia, to Iona, our newest cruise ship which is the largest ever built for the British market, P&O Cruises creates extraordinary travel experiences. We are expecting Iona's sister ship in 2022.
P&O Cruises offers the most stylish and contemporary destinations including the Caribbean, South America, Scandinavia, Mediterranean, Atlantic Islands and Round the World cruises.
Cunard
Cunard is an international luxury travel brand offering unparalleled experiences on board the most iconic Ocean Liners in the world; Queen Mary 2, Queen Victoria and Queen Elizabeth. Cunard celebrates the freedom to travel and with an incomparable heritage of over 175 years and outstanding White Star Service, Cunard continues to set new standards in ocean travel. Queen Mary 2 provides the only regularly scheduled transatlantic service between New York and Southampton, England. In 2022 our 4th Queen will join our Cunard fleet.
At Carnival UK as part of Carnival Corporation, our highest responsibility and top priorities are to operate safely, to protect the environment, and to be in compliance everywhere we operate in the world. On this foundation, we aspire to deliver unmatched joyful vacations for our Guests, always exceeding their expectations. We are committed to a positive and just corporate culture, based on inclusion and the power of diversity. We operate with integrity, trust and respect for each other - seeking collaboration, candour, openness and transparency at all times. And we intend to be an exemplary corporate citizen leaving the people and the places we touch even better.
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