Florist Rooms

Department: Rooms Division

Employment Type: Fixed Term Contract

Reporting To: Rooms Division Manager

Description

Set a course for adventure with Princess Cruises!

As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.

Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.

At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.

As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.

Key Responsibilities

• Oversee all onboard floral and plant operations, ensuring flowers and greenery are stored, handled, and displayed to the highest standards.
• Design, create, and deliver premium floral arrangements for guest staterooms, suites, public areas, special events, and onboard promotions in line with brand guidelines.
• Maintain all public area and suite plants, ensuring they are healthy, well-presented, and contribute to a fresh, welcoming onboard atmosphere.
• Plan and prepare floral concepts for key holidays, celebrations, weddings, and themed events, collaborating with relevant onboard departments as needed.
• Host or support live floral arrangement demonstrations, classes, or showcases for guests, representing the Princess brand with professionalism and enthusiasm.
• Drive onboard revenue by actively promoting and selling bespoke floral arrangements and packages to guests, including upselling for special occasions.
• Manage floral inventory end-to-end, including receiving, quality-checking, rotating stock, and maintaining accurate records of usage and wastage.
• Prepare and place timely orders for flowers, plants, and supplies based on voyage itinerary, seasonal trends, and upcoming events, maintaining cost-effective stock levels.
• Ensure the florist pantry, workstations, and storage areas are consistently clean, organized, and compliant with hygiene, safety, and public health standards.
• Partner with Guest Services and Housekeeping to identify and respond to guest requests, special occasions, and service recovery opportunities using floral offerings.
• Provide warm, attentive, and personalized service to guests, engaging in professional, courteous interactions that enhance their onboard experience.
• Adhere to all company policies and procedures, including HESS-MS, environmental, and public health regulations, and promptly report any issues or incidents.

Skills, Knowledge & Expertise

• Formal training or at least 2 years of professional experience in floristry or horticulture, including hands-on floral design and plant care.
• Previous experience as a florist in a cruise, hospitality, luxury retail, or event environment, with a strong focus on guest-facing service.
• Proven ability to create a variety of floral arrangements (e.g., bouquets, centerpieces, decorative installations) to a consistently high standard.
• Strong product knowledge of flowers and plants, including seasonality, conditioning, storage, and longevity.
• Confident in managing inventory, including ordering, stock rotation, waste control, and basic cost awareness.
• Excellent attention to detail, creativity, and aesthetic judgment, with the ability to work accurately under time pressure and changing priorities.
• Comfortable working independently with minimal supervision, while also collaborating effectively with a multicultural, cross-departmental team.
• Strong interpersonal and customer service skills, with a warm, engaging, and professional manner when interacting with guests and teammates.
• Good command of the English language, both verbal and written; additional languages are an advantage.
• Resilience and flexibility to work a variety of shifts, including sea days, evenings, weekends, and public holidays, in a fast-paced shipboard environment.
• Understanding of basic public health, hygiene, and safety principles, with a commitment to following HESS-MS, environmental, and company policies.
• Genuine passion for creating memorable guest experiences and a desire to surprise and delight guests through creative floral solutions.

Additional Information

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

· A competitive salary package.

· Your own comfortable double cabin - your private space to relax and recharge.

· Company-paid travel to and from the ship, so you can focus on the journey ahead.

· Access to exclusive areas and benefits onboard (depending on the rank and occupational group).

· A vibrant recreation and welfare program designed to support your well-being and work-life balance.

· Access to exceptional learning and development opportunities to grow your skills and advance your career.

· The chance to travel the world, exploring exciting destinations while doing what you love.

· A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.