Youth Counselor

POSITION SUMMARY

The Youth Counselor is a dynamic member of the onboard youth program and actively promotes the Camp at Sea
pillars of Art, Culinary, Recreation and STEM. This position works with the guidance of Youth Program Manager to
execute the day-to-day youth activities (ages: 3-17), toddler time, family programming, babysitting and holiday
activations. The Youth team is responsible for the successful delivery of the Camp at Sea program, ensuring that all
activities and events are operating within Celebrity Cruises Standard Operating Procedures and USPH guidelines.
This position is also responsible for the execution of partnership activations while adhering to guidelines.
The Youth Counselor aims to exceed hospitality industry standards, while ensuring complete guest and team
satisfaction. The position will focus on ensuring operational goals are met as stipulated by onboard management
and consistent training, leadership, development and recognition are implemented into your daily interactions with
guest and crew to ensure the Celebrity Way culture is manifested.
The Youth Counselor will embody an outgoing personality and a genuine passion for service recovery. The Youth
Counselor will ensure that they and their colleagues deliver the brand promise of a personalized service and
memorable experiences.

ESSENTIAL DUTIES AND RESPONSIBILITIES

All duties and responsibilities are to be performed in accordance with the Celebrity Way standards, SQM
standards, USPH guidelines, environmental, and safety policies in any area of the ship required.
Operations:
• Participates in boarding procedures by disseminating information regarding the Youth Program and Youth
Evacuation Plan. Monitors and follows the detailed safety and security measures of the Youth Evacuation Plan
in the event of an emergency. Utilizes good judgment and pays close attention to all details when escorting
children to the parents or guardians in the assigned muster stations.
• Exercises discretion and good judgement when interacting with all guests and crew. Acts as a role model for
the youth regarding leadership, friendliness, diplomacy, honesty, fair play, sportsmanship and open-
mindedness.
• Exercises discretion and good judgment when interacting with the children. Maintains a constant awareness of
the children’s whereabouts and their safety. Intervenes if a conflict arises and responds to all emergencies
• Directs children in eating, resting, and toileting. Helps children develop habits of caring for own clothing and
picking up and putting away toys and books. Maintains discipline within assigned group to ensure safety
precautions are followed. Serves meals and refreshments to children and regulates rest periods.
• Maintains a high degree of “floor presence” to observe the operations and to maximize security and safety
issues while providing an entertaining and age-appropriate environment.
• Prepare activities and all necessary supplies ensuring efficient service, safety, cleanliness, and conformance
to standards regarding youth activities.
• Enforces and follows International Public Health cleaning and sanitation procedures for work surfaces, all
related equipment, and utensils. Monitors activity centers, workstations, and staff for adherence to those
procedures.
• Attends meetings, training activities, courses and all other work-related activities as required.
• Ensures marketing efforts reach guests to maximize participation in the Youth Program. Supports the point-of-
sale functions to ensure the posting and reconciliation processes are conducted according to established
procedures. Assist in preparing a variety of reports and letters utilizing assigned work station and equipment,
when needed.

QUALIFICATIONS

• Bachelor’s degree in education, recreation or related field from an accredited university, college or the
international equivalent.
• Minimum of three to five years' experience managing recreational activities of large groups of youth, ages 3 -17
years.
• Experience working in youth groups, camps or similar positions preferred.
• Has a vibrant and outgoing personality, exudes energy and positivity, with the ability to elevate the ambience in
all social and professional interactions.
• Ability to work positively and cooperatively in a diverse team environment to meet overall established time
frames for the entire youth recreation operation.
• Knowledge of principles and processes for providing customer and personal service including needs
assessment, problem resolution and achievement of quality service standards.
• Ability to capture and manage the attention of a large group of people with effective and courteous microphone
techniques to serve as host or master of ceremonies.
• Demonstrated aptitude for the financial aspects of a youth recreation operation, including the successful
identification of expense reduction through cost control.
• Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports
the business needs of the vessel.
• Infant and child CPR certification and lifesaving certification from the American Red Cross or similar certifying
organization preferred.
• Ability to effectively communicate with Shoreside leadership, department heads, and other shipboard
employees, as needed.
• Working knowledge of computers, internet access, and the ability to navigate within a variety software
packages such as Excel, Word, and PowerPoint.