Chief Officer - Master

Ship’s Master - Key Responsibilities & Qualifications

Leadership & Command

• Ultimate Authority: Acts as the company's top representative onboard, responsible for the vessel’s safety, seaworthiness, and all personnel.
• Final Responsibility: Oversees all departments—concessionaires, owners, crew—to ensure smooth operations.
• Reporting Line: Reports directly to the AVP, Nautical Operations & Fleet Captain.
• Safety & Navigation
• Safety First: Prioritizes the safety of guests, crew, and ship above all. Enforces strict safety protocols and accident prevention.
• Navigation Excellence: Ensures all navigation plans, policies, and procedures are executed flawlessly. Supervises Voyage & Passage Planning.
• Bridge Team: Develops strong working relationships with pilots and bridge officers; monitors pilot actions.

Training & Crew Development

• Mentor & Trainer: Responsible for the ongoing training of Deck Officers and Crew.
• Bridge Resource Management: Promotes sound navigation practices at all levels.
• Environmental & Regulatory Compliance
• Environmental Stewardship: Ensures compliance with international, national, and company environmental policies.
• Incident Response: Notifies authorities and company officials immediately in case of environmental or safety incidents.
• Training: Ensures crew proficiency in environmental systems.

Guest Experience & Service

• Guest Relations: Creates a welcoming atmosphere, engaging with guests, and ensuring high standards of service.
• Visibility: Regularly interacts with guests—greetings, social activities, and feedback collection.
• Team Inspiration: Leads by example in attitude, professionalism, and guest care.
• Operational Excellence
• Cost & Efficiency: Monitors expenses, manages the vessel within budget, and seeks operational improvements.
• Embarkation & Disembarkation: Has the authority to refuse entry/disembarkation if safety or discipline is at risk.
• Legal Compliance: Fully aware of and compliant with all maritime laws and regulations.

Vessel & Crew Management

• Vessel Knowledge: Familiar with ship’s systems, safety equipment, and passenger facilities.
• Training: Provides practical training to Staff Captain and crew, especially in ship handling.
• Succession: Ensures clear command succession plans are in place (Staff Captain, Chief Safety Officer, senior officers).

Inspection & Maintenance

• Regular Inspections: Conducts weekly ship-wide checks; ensures cleanliness and safety standards.
• Certificates & Documentation: Keeps all certificates up-to-date; supervises logbook accuracy.
• Safety & Emergency Preparedness
• Emergency Planning: Understands and executes the Safety & Quality Management Program.
• Mass Casualty & Crisis: Responsible for emergency response actions as per the Emergency & Station Bill.

Additional Responsibilities

• Communication: Maintains open, clear communication with the shore office and onboard teams.
• Confidentiality: Keeps company information confidential; refrains from unauthorized press statements.
• Performance & Appraisal: Participates in crew evaluations and performance reviews.

Qualifications & Skills

• Unlimited Master’s License (STCW compliant)
• Proven Leadership: Experience managing a ship and crew, with strong organizational skills.
• Navigation & Safety Training: Demonstrated knowledge of bridge management, firefighting, environmental awareness.
• Experience: Minimum one trip as relief Master (if new to vessel type or itinerary).
• Personal Skills: Effective communicator, decision-maker, team builder, and problem solver.

What We Expect From You

• Maintain the highest safety and service standards.
• Lead with integrity, professionalism, and a guest-focused attitude.
• Drive operational efficiency while ensuring compliance.
• Foster a positive, collaborative team environment.