Fraud and Revenue Protection Analyst

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

The Fraud and Revenue Protection Analyst is responsible for safeguarding company revenue by identifying, analyzing, and preventing payment discrepancies, chargebacks, and fraudulent activity. This role partners with Finance, IT, Sales and Contact Center teams to strengthen internal controls, enhance payment security, and ensure timely resolution of issues.

This is a hybrid position requiring 3 days per week in the office, in Miami. 

Your Impact

• Monitor and reconcile payment transactions across internal and external systems.
• Analyze chargebacks and fraud trends; recommend and implement preventive measures.
• Support IT in testing and implementing revenue protection controls.
• Review bookings and maintain risk databases (e.g., customer/credit card blacklists).
• Prepare and deliver reports on fraud, collections, agency compliance, and spending patterns.
• Partner with internal teams to improve payment and collection processes.
• Contribute to onboarding by presenting company T&E policies and monitoring compliance.
• Provide ad hoc analyses and support revenue protection initiatives.
• Responsibilities may evolve or expand in response to business needs.

Your Journey so far

• Bachelor’s degree in Finance, Accounting, Business, Economics, or a related analytical field (e.g., Engineering, Math, Computer Science).
• 2+ years of relevant finance or analytical experience, with exposure to fraud prevention, revenue protection, accounting, or financial analysis.
• Strong analytical and problem-solving abilities, with the capacity to identify anomalies, investigate root causes, and detect potential fraud risks.
• Advanced Excel and MS Office proficiency, including building models, using advanced formulas, trend analysis, and visual presentations of complex data.
• Experience with ERP systems (SAP, Oracle, NetSuite, or similar), payment platforms, and fraud detection tools.
• Excellent written, verbal, and presentation skills, with the ability to communicate findings clearly and professionally to both technical and non-technical stakeholders.
• Detail-oriented and organized, ensuring accuracy in reporting, reconciliation, and fraud investigations while managing multiple priorities.
• Collaborative and independent work style, able to partner effectively across Finance, IT, Legal, and Operations while also driving initiatives autonomously.
• Entrepreneurial mindset and adaptability, motivated to learn, take initiative, and work on challenging tasks in a fast-paced environment.
• High ethical standards and confidentiality, with sound judgment when handling sensitive financial and customer information.

Your Essentials

• US Passport or US Permanent Resident
• MSC Cruises is an E-Verify employer

MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!