Digital Technology Transformation Adobe AEP Solution Architect

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

JOB PURPOSE

MSC Cruises is the world’s third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets. Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises – the contemporary brand - has a modern fleet of 22 cruise ships with three new vessels due to be launched in 2025, 2026, and 2027.

We are seeking an experienced and highly motivated Adobe Experience Platform (AEP) Solution Architect to join our growing Digital Technology team within a broader Digital Transformation context. The AEP Solution Architect will be responsible for designing and implementing scalable, secure, and future-proof solutions leveraging Adobe Experience Platform and its connected modules (RT-CDP, Journey Optimizer, Customer Journey Analytics, etc.) for complex, enterprise-level projects. This role requires deep expertise in data architecture, identity resolution, real-time personalization, and integration with enterprise systems. You will provide technical leadership across the full project lifecycle—from requirements gathering to deployment—ensuring that AEP solutions deliver measurable business value and support customer-centric strategies.

KEY ACCOUNTABILITIES

• Solution Design & Architecture: Lead the design of complex Adobe AEP solutions, ensuring alignment with business goals, data model & quality strategy, and technical requirements. Oversee the full solution lifecycle from architecture to implementation.

• Enterprise Data Architecture: Architect scalable data models and identity graphs within AEP, enabling unified customer profiles and real-time activation across channels. Integrate AEP with CRM, marketing automation, analytics modules, and other enterprise platforms.

• Technical Consultancy & Strategy: Provide expert guidance on the optimal use of AEP capabilities (RT-CDP, Journey Optimizer, CJA, etc.) to meet business needs. Translate business requirements into robust technical solutions aligned with the overall digital and IT strategy.

• Team Leadership & Mentoring: Lead system integrator teams composed of architects and developers. Promote best practices in data modelling, API integration, and platform configuration. Conduct solution reviews and ensure architectural consistency.

• Performance Optimization: Ensure AEP implementations are optimized for performance, scalability, and data governance. Define caching, segmentation, and activation strategies for high-volume environments.

• Cross-functional Collaboration: Work closely with marketers, product owners, data scientists, and IT stakeholders to ensure seamless delivery and adoption of AEP-based solutions. Ensure projects are completed on time, within scope, and according to technical specifications.

• Continuous Improvement & Innovation: Stay current with Adobe roadmap and emerging technologies. Identify opportunities to enhance personalization, data quality, and customer journey orchestration.

• Governance & Compliance: Ensure all AEP implementations comply with data protection regulations (e.g., GDPR) and internal security standards. Define governance models for data usage and consent management.

• Training & Enablement: Support internal teams with training and documentation to promote effective use of AEP capabilities across the organization.

QUALIFICATIONS (skills, competencies, experience)

• 10+ years in solution architecture roles, with at least 3 years of hands-on experience in Adobe Experience Platform and its modules (RT-CDP, Journey Optimizer, CJA).

• Proven ability to architect and implement enterprise-level AEP solutions, including real-time data ingestion, profile stitching, and omnichannel activation.

• Experience in customer data platforms, personalization engines, and marketing technology stacks.

• Deep understanding of AEP architecture, including schema design, identity resolution, segment creation, and activation workflows.

• Strong knowledge of RESTful APIs, JSON, server-side integrations, and event-based data flows.

• Experience integrating AEP with CRM (e.g., Salesforce), marketing automation tools, and analytics platforms.

• Familiarity with cloud environments (Adobe Cloud, Azure, AWS) and performance tuning strategies.

• Knowledge of data privacy regulations and consent management frameworks.

• Demonstrated ability to lead and mentor development teams, promoting best practices, code quality, and architectural consistency across projects.

• Excellent communication and stakeholder engagement skills, capable of interacting effectively with both technical teams and business stakeholders.

• Analytical mindset and problem-solving orientation, with a proactive approach to identifying risks and proposing innovative, efficient solutions.

• Experience working in Agile/Scrum environments, with a solid understanding of the full software development lifecycle and iterative delivery processes.

• Adobe certifications (e.g., Adobe Certified Expert – RT-CDP Architect, Journey Optimizer Specialist) are strongly preferred.

• Agility and Adaptability: Comfortable working in Agile environments (incl. SAFe 6.0.) and adapting quickly to changing priorities and technologies.

• Master’s degree in Computer Science, Information Technology, Engineering, Statistics, or related field.

• Fluent in English, any other EU languages would be an advantage.
  
  
• Availability to travel.

VISA REQUIREMENTS

• Right to work in Italy

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!