Experience Development & Delivery Manager

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

Do you thrive on transforming bold ideas into reality—balancing creative vision with operational discipline to deliver excellence at every step?
Can you unite designers, operators, and storytellers to create seamless guest journeys that inspire on paper and deliver unforgettable impact in practice?
Join MSC Cruises as we redefine what it means to create unforgettable guest experiences at sea. As our Experience Development & Delivery Manager, you’ll bring bold concepts to life-turning venues, activities, and events into immersive journeys where every space, moment, and interaction sparks wonder and connection. This is a role for visionaries who see experiences not just as operations, but as stages for imagination, storytelling, and delight.
You’ll be part of a passionate, multicultural team working at the heart of our newbuild program, where imagination meets precision. This is a hands-on role that bridges creativity and operations, ensuring every idea is delivered flawlessly. Your main partners will include Hotel Operations, F&B, Entertainment, Newbuild, Communications, Sales, and Marketing, along with architects, designers, and creative consultants.
If you’re a hands-on leader who thrives on crafting extraordinary moments and guiding them to flawless execution, we’d love to hear from you.

Your Impact

• Lead the development and delivery of new entertainment concepts, experiences, and spaces across our fleet.
• Act as the key link between creative partners, operations, and corporate functions, ensuring alignment and buy-in at every stage.
• Partner with Hotel Operations and Entertainment to design onboard programming and showcase run-of-show events that reflect the original concept and exceed guest expectations.
• Collaborate with Newbuild teams and architects/designers to capture the desired experience in spaces, layouts, and operational design.
• Work closely with Marketing, Communications, PR, and Creative Agencies to shape brand narratives, visual identities, and guest-facing communications.
• Align with Sales and Marketing to position new products effectively, ensuring clear differentiators and marketability.
• Translate consumer insights and strategic vision into compelling experiences that are both operationally feasible and commercially impactful.
• Craft stories, names, and visual identities that connect emotionally with guests and strengthen our brand.
• Drive projects with precision-defining roadmaps, managing timelines, and coordinating stakeholders to deliver flawless launches.
• Provide leadership with regular updates and clear communication, keeping milestones and deliverables on track.
• Ensure every experience is designed with the guest at its core-memorable, seamless, and strategically aligned.

Your Journey so far

• 5–8 years in product development, project management, or experience design—preferably within entertainment, hospitality, cruises, or theme parks.
• Strong background in designing and executing guest-focused experiences, from concept to delivery. 
• A balance of creativity and operational know-how, able to dream big and deliver practically.
• Proven track record in managing complex, cross-functional teams (operations, creative, marketing, sales, revenue, communications), with the ability to unite diverse perspectives around a single vision.

Your Essentials

• Excellent knowledge of modern visual communication tools (Canva, Adobe Suite, AI-driven creative platforms) to produce compelling visual documents and storytelling assets beyond traditional slide decks.
• Excellent relationship-building skills; able to inspire, influence, and connect across diverse teams.
• Strong storytelling and presentation skills, with confidence at the executive level.
• Proficiency in Excel, PowerPoint, and Outlook.
• Ability to travel 20-30% of the time.
• Fluent English; additional languages a plus

• EU Passport or right to work in Switzerland.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!