Desktop Support Specialist

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

We are offering a full-time opportunity for a Desktop Support Specialist to provide technical assistance at our Miami and Fort Lauderdale offices. This position will transition to being primarily based onsite in Miami once we expand our future headquarters at Block55.

In this role, you will install, upgrade, and troubleshoot hardware and software systems. This position is ideal for someone who enjoys supporting end users and is computer-savvy. We are seeking candidates with strong MAC support skills and Windows desktop experience. The ideal candidate should have a problem-solving attitude and the ability to give clear technical instructions. Familiarity with remote troubleshooting techniques is also essential.

Your Impact

• Address user tickets regarding hardware, software and networking issues
• Walk employees through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting for at-home employees
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Equipment Inventory maintenance
• Flexibility to travel to the Miami and Fort Lauderdale offices

Your Journey so far

• Proven work experience as a Desktop Support Technician or similar role
• Hands-on experience with Mac OS and Windows environments
• Audio Visual experience: Crestron experience a plus
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• BS in Computer Science or relevant field

Your Essentials

Information about visa requirements if any

• US Passport or US Permanent Resident
• MSC Cruises is an E-Verify employer

MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!