CRM Data Analyst

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Job Purpose

This role is responsible for supporting the CRM team in transforming customer and campaign data into actionable insights that enhance customer understanding and improve marketing performance. The role offers a learning environment to develop analytical, technical, and business skills while contributing to data-driven decision-making across the organization.

Key Accountabilities

• Analyze customer and campaign data to identify behavioral patterns and business opportunities

• Support data extraction and validation through SQL queries.

• Help design and update dashboards and reports in Power BI.

• Contribute to customer segmentation and campaign performance analysis.

• Monitor CRM campaign performance and provide data-driven recommendations for improvement

• Collaborate with cross-functional teams to ensure data quality and consistency.

• Support predictive and prescriptive analytics for retention and churn prevention

• Maintain documentation

Qualifications

• 0–2 years of relevant experience as a Data Analyst, preferably within CRM, Marketing Analytics, or Customer Insights

• Fluent in English and Italian, both written and spoken

• Basic to intermediate knowledge of SQL and Power BI.

• Strong proficiency in SQL (mandatory) and Power BI (mandatory)

• Strong analytical thinking, attention to detail, and curiosity to learn.

• Ability to communicate complex data in a clear, business-oriented way

• Team player with a proactive and collaborative approach

VISA Requirements

Right to work in Italy

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!