Crew Relations Specialist

Reporting to the HR Manager and supervised by the Crew Administrator, this position is responsible for providing administrative support to the HR division for crew related issues.

Manages the berthing and par level processes for all crew members and provides reports for each voyage. Coordinates the crew emergency plan numbers. Assists the Crew Administrator with Crew Immigration/Customs with specific duties during the sign-on & sign-off process. This includes assigning name badges and cabin keys at sign-on and collecting these at sign-off. Responsibilities include coordinating repatriation for all crew by providing re-employment letters. Processes all employee cruise requests with shoreside. Organizes crew activities/events and manages crew welfare. Performs HR administrative duties as directed by the HR Manager.

Responsibilities

• Manage the berthing and par level processes for all crew members.
• Provide reports for each voyage.
• Coordinate the crew emergency plan numbers.
• Assist the Crew Administrator with Crew Immigration/Customs during the sign-on & sign-off process.
• Assign name badges and cabin keys at sign-on and collect these at sign-off.
• Coordinate repatriation for all crew by providing re-employment letters.
• Process all employee cruise requests with shoreside.
• Organize crew activities/events and manage crew welfare.
• Perform HR administrative duties as directed by the HR Manager.

Qualifications

• Minimum 1 year prior administrative experience within a hospitality industry.
• Completion of high school or basic education equivalency preferred.

Required Skills

• Working knowledge of onboard computer systems, internet access, and the ability to navigate within a variety of software packages such as MS Office.
• Ability to work positively and cooperatively in a diverse team environment and to interact with a wide variety of ethnic diversity.
• Ability to interact in a professional and courteous manner with all officers, staff, and crew.
• Ability to conduct activities to enhance crew morale and employee satisfaction.
• Ability to work within the constraints of a crew welfare budget.
• Ability to work independently as well as part of a closely-knit team.
• Ability to maintain confidentiality when dealing with crew information.
• Excellent interpersonal and people skills.