Experience Innovation Intern

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

Are you excited by the idea of turning insights into impactful concepts and crafting visually compelling presentations that sell a vision? Are you passionate about bringing data to life through storytelling and design?

MSC Cruises is seeking a dynamic and creative Experience Innovation Intern to support the Guest Experience Innovation team. In this role, you’ll contribute to the early development of guest-facing concepts for hospitality, leisure, and interior environments on board our next-generation ships. You’ll conduct research, benchmark industry leaders, synthesise insights, and create visually engaging presentations that communicate bold new ideas.

This role is ideal for someone with strong graphic and storytelling skills, a sharp analytical mind, and an interest in hospitality, design, or concept development. It offers a unique opportunity to work within a creative and strategic team, shaping the future of cruise guest experiences from the ground up.

Your Impact

• Create visually engaging outputs: Design high-quality one-pagers, mood boards, concept pitches, reports, and presentations that communicate new ideas in a compelling way. Craft clear visual narratives that support strategic recommendations and design direction.
• Conduct research and benchmarking: Investigate guest experience trends, competitor brands, and design innovations across hospitality, leisure, and travel.
• Analyse and translate data: Use Excel and other tools to analyse data and synthesise quantitative and qualitative research into simple, insightful visuals.
• Maintain visual inspiration libraries: Organise and update databases of benchmarks, mood boards, design references, and research materials.
• Contribute to concept development: Assist in the ideation and early development of new experiences, onboard services, and interior space concepts.
• Participate in creative sessions: Join and support workshops, brainstorming sessions, and stakeholder presentations with materials and documentation.
• Provide team support: Help with meeting prep, note-taking, scheduling, and managing shared resources.

Your Journey so far

• Currently enrolled in or recently graduated from a degree in Design, Hospitality, Innovation or Marketing.
• Familiarity with AI tools: Interest in using tools related to AI, automation, or machine learning to improve efficiency and workflows.

Your Essentials

• Graphic design skills: Proficient in PowerPoint, Canva, and ideally Adobe Creative Suite (e.g., Illustrator, InDesign).
• Research and analytical thinking: Comfortable collecting and analysing data from excel, summarising insights, and presenting findings visually.
• Creative and curious: A passion for hospitality, design, innovation, and understanding how people experience spaces and services.
• Detail-oriented and organised: Strong time management skills, with the ability to handle multiple tasks and deliver on deadlines.
• Team player: Collaborative mindset with strong communication and interpersonal skills.
• Fluent in English: Spoken and written; other languages (such as Italian or French) are a plus.
• EU Passport or right to work in Switzerland.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!