IT Support Specialist

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

The IT Support Specialist role is responsible for administering Microsoft 365 and supporting core infrastructure, while delivering day-to-day IT services including new user provisioning, access management and troubleshooting end-user issues. Acts as a primary point of contact for service users and customers requiring technical support, information or other IT services.        

Your Impact

•    Administers and manages Microsoft 365 services
•    Supports Intune administration, including device and application management
•    Performs proactive monitoring and maintenance of IT infrastructure
•    Provides support for personal computing devices, smart devices, meeting room conferencing systems and multifunction printers
•    Sets up workstations and required peripheral devices for new starters
•    Installs and configures software and ensures appropriate access to IT services
•    Guides users on operating new software, devices and IT equipment
•    Troubleshoots, diagnoses and resolves a wide range of IT issues
•    Creates mailboxes and manages Microsoft 365 user accounts
•    Maintains accurate records of repairs, fixes and technical activities
•    Provides technical support to users during conference calls

Your Journey so far

•    Advanced Microsoft 365 administration skills, including Microsoft Teams management
•    Strong diagnostic, analytical and problem-solving skills
•    Solid understanding of a wide range of computer systems and technologies
•    Familiarity with multifunction devices such as copiers, printers, and scanners
•    Ability to follow established IT processes (e.g., starter/leaver workflows, workstation and user setup)
•    Experience with network administration and Active Directory management
•    Competence in supporting meeting rooms, visitors, and staff with video displays, video/audio conferencing, and internet access
•    Experience with monitoring and maintaining IT infrastructure (e.g., patching, error resolution, storage management)

Your Essentials

•    Full Right to Work in the UK
•    Fluency in English; knowledge of additional European languages is an advantage
•    Required to work as part of a rota, including evenings and weekends
•    Excellent communication and interpersonal abilities
•    Customer-focused with a problem-solving mindset

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!