Shore Excursions Inventory and Projects Coordinator

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

The Shore Excursions Inventory & Project Coordinator is responsible for the accurate configuration, loading, and maintenance of all shore excursion inventory, pricing and operational data across company systems. This role ensures inventory readiness for each voyage and supports cross-departmental projects requiring technical coordination. Ideal candidates bring strong analytical and systems skills with a high commitment to accuracy.

This is a hybrid position requiring 4 days per week in the office, in Miami.

Your Impact

• Set up new shore excursion programs on a regular basis and maintain existing programs across all systems. This includes loading and updating shore excursion inventory and pricing in reservations systems.
• Create and upload web files in the required formats, ensuring accuracy and alignment with Web Marketing and Product guidelines.
• Ensure timely set-up of programs for each sailing, including itinerary changes, seasonal product rotations, and last-minute updates.
• Identify and report set-up or web-related issues (including system bugs) for troubleshooting in collaboration with Web Marketing and IT teams.
• Create and maintain excursion costing and tour bids for new and existing programs within the costing platform.
• Monitor inventory levels and sales performance; proactively communicate with tour operators, ships, and contact centers to optimize availability.
• Communicate tour cancellations and product updates to global contact centers and other relevant internal teams to ensure timely guest communication.
• Support cross-functional projects that require data organization or operational alignment.
• Provide operational support to Customer Service and global contact centers, addressing inquiries, clarifying program details, and resolving discrepancies.
• Collaborate with Product, Operations, and other departments to ensure consistent, accurate, and guest-ready program information.
• Assists with special projects
• Additional tasks and duties as assigned by the manager.

Your Journey so far

Bachelor’s degree in business, Tourism, Information Systems, or related field (or equivalent experience).

3 years of experience in inventory management, data coordination, or operational support—preferably in travel, hospitality, or cruise operations.

Strong analytical skills with high accuracy and attention to detail.

Experience with reservation, product, or inventory systems.

Proficient in Excel; comfortable working with large data sets and system interfaces.

Strong problem-solving skills and ability to work collaboratively with cross-functional teams.

Demonstrated ability to manage multiple deadlines with efficiency and professionalism.

Although travel is not a core component of the role due to the nature of cruise industry operations, the position may require participation in familiarization trips (fam trips) for an estimated total of up to 10% travel annually.

Your Essentials

US Passport or US Permanent Resident

Must hold a valid passport

MSC Cruises is an E-Verify employer

MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!