Vice President Global Spa and Wellness

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

The Vice President Global SPA and Wellness is the global business owner for all onboard SPA, wellness, beauty, and fitness operations across the Cruise Division of MSC Group, spanning MSC Cruises (Contemporary & Premium) and Explora Journeys (Luxury).

The role has full accountability for SPA and treatment programs, fitness and thermal areas, salon services, wellness retail, medical aesthetics (where applicable), and future digital wellness offerings.

This position ensures that luxury wellness standards, service rituals, therapeutic excellence, and holistic wellbeing philosophies are fully embedded—particularly for Explora Journeys—while maintaining scalable, brand-differentiated wellness frameworks across the fleet.

The VP defines the long-term global SPA and wellness vision, drives commercial performance, elevates guest satisfaction, and evolves wellness concepts that differentiate MSC Group’s Cruise Division across contemporary, premium, and luxury segments. 

Your Impact

Strategic & Commercial Leadership

• Define and lead the global SPA and wellness strategy across contemporary, premium, and luxury brands, aligned with differentiated guest profiles and brand positioning.
• Act as business owner for Global SPA and Wellness, with explicit accountability for luxury wellness concepts and standards.
• Own the end-to-end commercial roadmap, including treatment architecture, pricing strategy, promotions, capacity optimisation, and end-to-end guest journey design.
• Lead strategic negotiations with SPA operators, wellness partners, medical aesthetics providers (where permitted), product brands, and equipment suppliers.
• Drive growth in high-margin and premium wellness categories, including signature treatments, medical aesthetics, fitness and longevity programs, wellness retail, and personalised wellbeing journeys.
• Develop scalable yet brand-distinct SPA and wellness frameworks, enabling selective deployment of premium and luxury concepts across MSC Cruises and Explora Journeys.

Operational and Brand Excellence

• Oversee SPA operations fleet-wide, ensuring consistent service delivery, treatment quality, hygiene standards, and guest satisfaction.
• Define service standards, therapist certification requirements, training programs, and performance benchmarks across all SPA formats.
• Ensure luxury wellness excellence for Explora Journeys, including service rituals, therapist conduct, holistic programming, privacy standards, and immersive wellness environments.
• Introduce tier-specific wellness concepts, signature and luxury rituals, experiential programming, and destination-inspired treatments.
• Ensure fleet readiness for newbuilds and dry docks, including SPA layout design, equipment selection, CAPEX planning, and concept activation.

Financial Management

• Own the full P&L for SPA and Wellness across all Cruise Division brands, including annual budgets, revenue targets, margin improvement, and cost control.
• Optimise therapist productivity, treatment mix, pricing discipline, retail attachment rates, staffing models, and concession economics.
• Leverage advanced analytics to drive demand forecasting, yield management, guest segmentation, booking optimisation, and treatment performance.

Cross-Functional Collaboration

• Partner closely with Hotel Operations, Medical, Fitness, Retail, F&B, Shorex, Digital, Finance, and Newbuild teams to integrate wellness into the overall guest experience.
• Collaborate with CRM and Digital teams on pre-cruise wellness engagement, onboard booking optimisation, and personalised wellness journeys.
• Align SPA offerings with itinerary, destination, and onboard programming to maximise relevance differentiation, and revenue.

Leadership & Organisational Development

• Lead a global HQ and fleet SPA and wellness organisation, including strategy, operations, training, and partner management teams.
• Build a culture of guest-centric service excellence, luxury wellness stewardship, commercial discipline, and continuous innovation.
• Mentor senior leaders and strengthen capabilities across SPA operations, luxury wellness concept development, and data-driven performance management.

Your Journey so far

• 15+ years senior leadership experience in SPA, wellness, hospitality, cruise, or multi-site service businesses.
• Proven success owning complex P&Ls and driving profitability in service-led environments.
• Deep expertise in SPA operations, wellness programming, service quality management, and luxury guest experience standards.
• Strong experience managing third-party operators, concession models, or global vendor partnerships.

Your Essentials

• Excellent leadership, negotiation, and cross-functional stakeholder management skills.
• Willingness to travel extensively and operate in a fast-paced international environment.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!