People Services Associate

Your Purpose

The People Services Associate (PSA) supports the People Services Manager (PSM) to efficiently manage all host related administrative and financial matters onboard the vessel.

Your Impact

Job Duties: 1. Represent the People Team in a professional and ethical manner at all times.

• Conduct oneself professionally, on and off duty.

• Consistently maintain the necessary level of confidentiality of information in all interactions in conjunction with the confidentiality agreement.

• Strictly adhere to company rules and regulations

• Always be in compliance with the Style Guide.

• Actively participate in, support and follow all Safety and Environmental programs

• Diligently follow the company time and attendance policy.

2. Support the PSM in all administrative functions, including onboarding and off-boarding processes.

• Ensure a positive onboarding and off-boarding experience for all hosts

• Assist with effectively and promptly disembarking hosts per port regulations

• Promptly embark and check in hosts as per port regulations and company standard operating procedures.

• Collect and verify validity of all Host documents.

• Enter all new Host information into Pelago including Host Effects and update information for existing Hosts as required; maintain scans of passports, visas and seaman’s books on CMS for all hosts.

• Prepare all onboarding and off-boarding packages for sign on and sign off hosts.

• File all signed Host Contracts in alphabetical order

• Assist hosts with tracing lost luggage.

• Promptly assist hosts with issuing or replacement of Host ID cards and name tags as per procedure.

• Assist PSM with Sign Off Briefing each Journey.

• Prepare reference letters for sign off hosts as per requests.

3. Collect, calculate and prepare all Host Expense Reimbursements for review by PSM.

4. Facilitate distribution and administration of ShipMoney cards for all Hosts.

5. Assist to conduct host financial transactions in the People Services Office.

• Conduct transfers of onboard account balances to ShipMoney cards for disembarking hosts on a Journey-to-Journey basis.

• Support PSM with any other Financial tasks.

6. Effectively assign host accommodation according to berthing plan.

• Assign host accommodation in line with berthing plan and manning guide.

• Assist hosts with cabin change requests and carry out changes according to procedure.

• Assist hosts with couple cabin requests in conjunction with People Director (PD) and carry out changes according to procedure.

• Coordinate with Housekeeping Department regarding cabin assignments for all joining and leaving hosts including cabin changes for each Journey.

• Be knowledgeable and thorough on the vessel’s host accommodation plan.

• Follow up with maintenance work orders for host accommodation where necessary.

7. Participate in all drills, trainings and other programs as required.

8. Effectively, promptly and transparently communicate with peers, shipboard management and shoreside teams as per the chain of command.

• Ensure that all verbal and written communication is in line with company standards

• Ensure prompt and transparent communication of any concerns/challenges to the PD as needed.

9. Actively participate in any other special projects/duties as assigned by the PD and/or shoreside team.

• Prepare and post notices for Host Noticeboard and update as needed.

• Support the PD and PSM with any further People related activities when required.

Your Journey So Far

• High School Diploma.

• A minimum of 3-year experience as an Asst. Crew Purser / Crew Relationship Specialist / Immigration Purser onboard cruise vessels.

• A strong background in certification and documentation requirements.

• Substantial interpersonal, oral, written communication and negotiation skills.

• Proven ability to work in a harmonious productive team environment with personnel from all nationalities. Proficient in the use of computerized information systems and the ability to navigate within a variety of software packages MS Office Suite, including Excel, Word or other related programs. Proficient in English. Any additional European language is considered an advantage (Italian, Portuguese, German, Spanish and French).

Your Essentials

• Passport, visas, certificates as specified by the company and as required for exit from the port of origin and entry into the destination cruising area.

Our commitment

At Explora Journeys, we are redefining luxury ocean travel － where discovery, well-being, and a deep respect for the seas come together in harmony.
We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world’s most inspiring destinations by sea.
Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here.