Concierge – 5* Cruise Line

You, as the AMAZING Concierge onboard this luxury cruise ship, will have previous shipboard experience in the same position. Reporting to the Executive Concierge/Chief Purser, you will ensure the ultimate guest experience onboard by aiding effective communication of information through all departments.

Responsibilities (but not limited to):

• Demonstrates a genuine concern for guests’ wellbeing at all times;
• Pro-active approach to problem solving;
• Ensuring staff training, development and knowledge throughout concession outlets is maintained at optimum levels to facilitate the guests’ experience.
• Meets guests to discuss complaints and comments; Deals with Lost Luggage; Assist with suite upgrades which are coordinated with Executive Concierge;
• Supports front office staff with queries from guests and takes control of issues with guests when they go out-with the scope of front office;
• Provides and co-ordinates special services onboard;
• Assisting with confirming, and where possible changing airline tickets, seats and wheelchair assistance at airports for guests.
• Groups Liaison coordinating cocktail parties and group amenity requests;
• Ensures all Cocktail Parties onboard, are executed in the way in which they have been ordered by the guest/group;
• Provides information related to ports of call including but not limited to concerts, theatre, exhibitions, private arrangements (private cars with drivers and private tours arrangements are referred to Destination Services) etc;
• Port arrangements including but not limited to dining venues, special arrangements such as flowers, car hire, etc;
• Provides assistance for guest who embark/disembark the ship early/late; due to medical or personal reasons
• Open and enter comments on a GIR (Guest Incident Report) when necessary;
• Prepare welcome letters, embarkation letters, assist and coordinate guest check-in
• Assisting Executive Concierge to supervise and coordinates guest check in; including briefing of check-in staff in the terminal; prepare and audit group amenity files and to coordinate with second purser to ensure consistency of information from NVS (Visual Reservation System to Fidelio);
• Monitors and follows up Reception Maintenance Logbook on daily basis;
• Responds and deals with guest comments received via the mid cruise questionnaire. Insert comments/action on the log;
• Assisting Executive Concierge to process late and additional gift orders and credits; researching guest queries in NVS; coordinate Back to Back guest list with Second Purser; including possible changes of staterooms; regarding guests not following our smoking policy and send letter;
• Providing Information on Guest issues to Executive Concierge to prepare Cruise End Report on all Guest Service Areas covered throughout voyage;
• Attend Captain Welcome Reception, and on request, Group Private Cocktail Parties and host guest tables.
• Assisting Executive Concierge to coordinate, organize and supervise front office operations through directly managing Assistant Purser, Reception Staff and Night Audit on Guest Service Areas;
• Assisting Executive Concierge to provide ensure that Front Office Staff are prepared for the embarkation of new guests; provide Front Office with adequate information on the ports of call through contact with Destination Services, Port Agents and any other sources available to maximize the information on hand for Front Office teams;
• Assisting Executive Concierge on Guest Upgrade Charging via Micros; to process OBC after sailing with Amenity Systems; to issue on board credits as good will gestures;
• Immediately report to the Master any instances where the vessel is unable or fails to comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement.
• Participate in crew and passenger safety drills according to instructions from ship’s command;
• Comply with company safety and pollution prevention regulations.
• Other duties require in this position.

Requirements:

• Must have cruise experience in the same position
• STCW
• MS Office Suite, Fidelio Cruise and Micros Fidelio Point of Sale
• Hospitality Background preferred;
• Travel industry and previous shipboard experience required;
• Experience in front office preferred;
• Understanding of the highest level of service;
• Excellent administrative skills;
• Strong leadership skills and practice “leadership by example”;
• Outgoing personality, open minded and flexible;
• Ability to work in an international environment;
• Ability to perform well under pressure;
• Excellent appearance and excellent social skills;
• Well organized;

Exciting details:

• 4 months on and 2 months off
• Single Cabin with a shared bathroom
• Free flights to and from the ship; Free uniforms; Food onboard…life experience and ADVENTURE!
• Starting ASAP

If you have the cruise experience in this position and are looking to join a luxury company, then apply today.