Fleet Training Manager (F&B) – 5* Cruise Line

You, as the Fleet Training Manager, Food & Beverage will be responsible for designing, delivering, and overseeing training and development programs across the Food & Beverage division onboard cruise ships. This role ensures consistency in the cruise line’s Core Service Standards, compliance with international regulations, and the ongoing professional growth of Crew members, fostering a culture of continuous learning and food and beverage excellence at sea.

Responsibilities:

• Analyze performance data, audit findings, and guest satisfaction feedback to drive systemic improvements in training delivery that drive success in F&B operations.
• Monitor service execution by conducting on-site operational reviews and training effectiveness across the fleet, validating SOP adherence SOPs and identifying gaps and implementing targeted improvement plans.
• Standardize best practices across vessels by updating and harmonizing checklists and venue playbooks based on evolving operational needs.
• Track and report on key training and service performance metrics, ensuring proactive course-corrections across the fleet.
• Design and implement comprehensive training programs covering all aspects of F&B operations, Core Service Standards, leadership development, compliance, and safety standards.
• Facilitate onboarding programs, classroom sessions, workshops, on-the-job training, and e-learning modules.
• Conduct coaching, mentoring, and train-the-trainer sessions to strengthen leadership capabilities and sustain best practices.
• Support cross-training initiatives to enhance versatility, engagement, and career growth.
• Maintains the master repository of service SOPs, checklists, and venue playbooks

Requirements:

• Bachelor’s degree in hospitality, Business Administration, Human Resources, or related field preferred.
• 4–5+ years in training, learning & development, or F&B management, with cruise ship or luxury hospitality experience preferred.
• Certifications in training, coaching, or leadership development are an advantage.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and learning management systems.
• STCW or equivalent maritime safety certification (or willingness to obtain).
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proven ability to design and deliver engaging training programs; strong presentation, facilitation, and coaching skills.
• Ability to lead, motivate, and inspire multicultural teams in fast-paced environments.
• Strong operational knowledge including service standards, food preparation, cost control, inventory management, and quality assurance.
• Good knowledge of food safety and Public Health standards & procedures.
• Ability to manage multiple tasks and prioritize effectively.
• Positive attitude, team-oriented mindset, and eagerness to learn.
• Familiarity with cruise or luxury hospitality operations is a plus.

If you have the experience, have created training programs in the past, are interested in this challenging and exciting position, then apply today.