Incidents Data Analyst

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

MSC Cruise Management is implementing the Maritime Support and Crisis Response Data Domain as part of Global Data Platform. The implementation requires integration of multiple data-rich systems including AI tools, dashboards, reports and shipboard data feeds. To accelerate this evolution, we are looking for a skilled Data Analyst to take ownership of our performance data, optimise analytics demand process and ensure the organization can fully leverage new digital capabilities.

Your Impact

Central Data Ownership

• Serve as the primary point of contact for managing, validating, and maintaining performance data across the 
  department.
• Contribute to develop, enhance, and maintain dashboards and data visualizations (e.g., Power BI, GIS overlays)
• Ensure consistent data structures, naming standards, and quality controls across all systems
• Identify data sources (business operation platform) that collects data to be analysed 
• Define Business KPIs and design business logic to calculate KPIs based on data source information
• Define Data Quality monitoring approach

Analytics Workflow Management

• Design and implement a structured process to receive, prioritize, and deliver analytics requirements
• Translate operational and leadership needs into actionable data solutions
• Coordinate with technical teams to ensure proper integration of datasets, models, and tools

Support for Strategic Tools & Platforms

• Integrate AI platforms, cloud environments, and mobile tools to ensure accurate and reliable data outputs
• Produce performance reports aligned with MSC 2.0 KPIs
• Assist in optimizing digital tools based on usage metrics and system performance

Closing the Feedback Loop

• Monitor adoption, accuracy, and outcomes of newly deployed tools and systems
• Evaluate Data Quality and Data Issues Root cause
• Ensure data collection mechanisms are updated following hardware deployments, office refurbishments, or process changes.
• Provide insights that enable continuous improvement and measurable impact.

Your Journey so far

• Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, Economics, Engineering or a related field
• Proven experience in data analytics, business intelligence or performance reporting
• Strong proficiency in Power BI
• Preferred knowledge of SAP BO and Dataiku
• Experience with SQL for data extraction, transformation, and validation
• Understanding of data modelling, relational databases, and data governance best practices
• Experience with GIS tools or geospatial data (desirable for maritime and routing contexts)
• Experience creating dashboards, performance reports, and KPI frameworks
• Strong communication skills and ability to translate technical findings into business insights
• Ability to work cross-functionally with technical teams, leadership, and operational users

Your Essentials

• Full Right to Work in the UK required

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!