Shore Excursions Project Manager

Your Purpose

In line with current and future tourism trends, the Shore Excursions Project Manager is responsible for delivering projects and initiatives within the business, supporting ideation until completion, including coordination of related guidebook and application maintenance activities required. The role also supports key stakeholders in mapping processes, planning department activities and monitoring business initiatives across the department. 

The Project Manager coordinates people and processes to deliver projects on time, within budget and with the desired outcomes aligned to revenue and guests’ satisfaction objectives. 

Your Impact

• Manages the full cycle projects, assigned tasks and ensures that they are delivered on time, within scope and within assigned budget;
• Supports key stakeholders in defining plans, tracking projects performance and providing regular reports on status;
• Develops detailed use cases and process flows, prepares data driven business cases. Defines and tracks ROI metrics, ensuring timely adjustments to project scope,
• schedule and budget. Collaborates effectively with cross functional teams and external vendors for ongoing and new projects;
• Creates guidelines, training materials and execute trains for the members of the team;
• Contributes to configure and manage settings on IT Systems;
• Contributes to scheduling and setup of business initiatives, providing structure, documentation and follow up to ensure consistent execution;
• Attends seminars, conferences and events where appropriate;
• Keeps up to date with trends and changes in the tourism industry and identifies new business opportunities.

Your Journey so far

• Fluent English. Any other European language is an advantage;
• Minimum 2 years’ experience in a project management role, ideally in the tourism industry;
• Strong technical skills and previous experience in software/projects development and implementation is required;
• Strong knowledge of IT Systems (Businessintelligence, SAP, Qlik Sense, Power BI) and project management methodologies is required, Salesforce and Adobe Suite knowledge is a nice to have;
• Knowledge of Booking systems (ie. Fidelio, Otalio, Opera, Amadeus, etc) is an advantage;
• Strong knowledge of Microsoft Office 365 (Outlook, Excel, Power Point, Word, Visio, Microsoft List) 
• Solid analytical skills and ability to translate customer needs into application and operational requirements;
• Outstanding communication and negotiation skills including stakeholder management at all levels within an organization;
• Good time management skills and the ability to juggle multiple tasks at once;
• Passionate by innovation trends and opportunities, with an entrepreneurial and result-oriented approach;
• Able to take initiative, to think strategically and to propose innovative ideas;
• Good understanding of the Excursion products and services is a nice to have;
• Flexibility and ability to travel up to 10% of the time.

Your Essentials

Right to work in Switzerland.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!