Princess Cruises Outbound Senior Personal Cruise Advisor

No one knows cruising like Princess. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously.

From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Princess Cruises Outbound Senior Personal Cruise Advisor.

The Role

The Princess Cruises Outbound Senior Personal Cruise Advisor is accountable for meeting individual sales targets by proactively working to secure bookings from assigned guest leads. As a trusted expert in our product, through knowledge and expertise you will provide existing and new to brand guests with tailored recommendations and customised cruise packages. Consistently delivering against all sales related targets and contributing to the overall business’s success.

Key accountabilities include:

• Proactively contact leads, through outbound dialling & email, to develop relationships and generate sales
• Ensure all opportunities to maximise revenue are utilised, through upgrades, cross selling and additional products / services
• Demonstrate a strong understanding of current commercial focuses, campaigns & programme launches and proactively market these to your assigned leads.
• Maintain excellent product and brand knowledge to aid the close of a sale.
• Contribute to feedback on the success of campaigns & programme launches, suggestions on new initiatives to secure more sales and share guest sentiment
• Responsible for processing credit/debit card transactions confidentially and accurately
• Establish, manage, own, and develop relationships with all assigned guest leads, both past & new to brand to generate repeat bookings
• Support guests with actioning any amendments to their reservations and advise on any questions they may have, via email and both inbound and outbound calls.
• Confidently handle challenging situations, proactively owning, and resolving any issues and complaints

This role is classified as CUK12 and is available on a full-time, permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.

Requirements: What You Need to Succeed

Successful candidates will possess:

• Pro-active Sales and service experience in a customer focused environment
• Proven success in achieving sales targets
• Excellent relationship management skills
• A high level of attention to detail and accuracy

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.

About You: The Ideal Candidate

You are more than just your CV. You're someone who brings:

• Professionalism – be ready for work, courteous to colleagues and protect customer information
• Positive Attitude
• Organisation skills
• Team Collaboration
• Motivation and drive to reach personal and team goals

What you need to know

Interview Process – will include a one way video interview, an on line assessment and a face to face interview at an assessment day at Carnival House (this will include an Icebreaker, Q&A with a member of the team, a group activity and a 121 interview with competency style questions)

Assessment Date – 20th March 2026

• Training: first 6 weeks will be with our training team; Monday to Friday 9:00 to 18:00
• Average working hours are 37.5 per week.
• You will be required to work shifts between the hours of Monday – Friday 8:30am-6pm and 1 in 5 Saturdays 9am-5pm.

Why Join Us?

Working within our Princess team means you’ll be part of a community that values growth, work-life balance, and well-being.
Read our employee experience guide here to learn more about life as a Carnival UK colleague

• Employee Discounted Cruising plus Friends and Family offers
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Company paid Health Cash Plan and health assessment
• Discounted retail and leisure via discounts portal
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme

Take the Next Step

Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.

Recruitment Journey
For more information on your recruitment journey, please visit Candidate Journey Map.

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