Travel Sales Consultant

Travel Sales Consultant

Are you passionate about travel and eager to help others create unforgettable memories? We are looking for Travel Sales Consultant agents to handle inbound sales calls and assist in traffic in our Woodland Hills office on a hybrid work schedule. On your work from home days, you will handle inbound sales calls. On your in-office days you will prioritize assisting walk-in guests with making new bookings and assisting currently confirmed guests with any inquiries. The ideal candidate will have strong sales and customer service skills and thrive in a hybrid environment. 

Our Travel Sales Consultants have the earning potential of $80,000 – $190,000 annually (base + commission). Consistently rated at the top of river, ocean and expedition cruising, award winning Viking Cruises offers high earning potential unlike any you will find and loyal guests you will be long-lasting relationships with.

Join us in making dreams come true for our guests as they explore the seven continents aboard our luxurious ocean and river vessels. Apply now and embark on an exciting career with Viking!

This is a hybrid position based in our Woodland Hills, CA office. You will be required to adhere to our hybrid work policy, working from our office three days each week.

In this role you will:

Telephone Sales

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•          Demonstrate passion for curating extraordinary travel experiences for high\u2011net\u2011worth guests. 
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•          Handle inbound sales calls (no cold calling), identify guest needs, and provide tailored travel recommendations. 
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•          Make strategic follow\u2011up outbound calls to overcome objections and close sales.
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•          Offer personalized recommendations aligned with guest preferences and interests.
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•          Clearly explain cruise itineraries, onboard amenities, promotions, and pricing details.
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•          Build long\u2011term guest relationships to drive loyalty and repeat bookings.
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•          Maintain accurate call notes and follow\u2011ups in the company CRM.
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•          Work effectively in a fully virtual environment.
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•          Uphold high ethical standards in all interactions.
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•          Stay coachable, open to feedback, motivated, and demonstrate an entrepreneurial spirit.
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In\u2011Person Sales & Customer Service

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•          Greet and assist walk\u2011in guests, identify their needs, and provide personalized travel recommendations. 
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•          Successfully handle objections, resolve concerns, and close sales with professionalism and confidence. 
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•          Provide exceptional in\u2011person customer service by addressing change requests, payments, booking questions, itinerary inquiries, and other guest needs. 
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•          Communicate policies, procedures, and travel details clearly and effectively.
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•          Build meaningful guest relationships that encourage loyalty and future bookings.
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•          Ensure accurate and timely updates in the CRM system.
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•          Maintain a polished, professional appearance and conduct when interacting with guests in the office. 
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•          Respond quickly and proactively to customer needs to ensure high satisfaction levels.
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•          Demonstrate strong ethics, professionalism, and a willingness to learn and adapt.
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To be successful you will need:    

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• Experience as a telephone salesperson or similar sales role 
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• 5+ years’ experience as an Account Executive or in a similar sales role
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• Demonstrated success in meeting and exceeding monetary sales KPI metrics 
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• Strong experience in making sales in person and over the phone 
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• Consistent track record of delivering exceptional customer service
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• Excellent communication, negotiation, and interpersonal skills
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• Ability to build and maintain relationships with high-end clients
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• Conflict resolution skills
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• Work collaboratively with all levels of the organization in person to resolve customer service inquiries/issues
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• Discipline to work in a structured environment with schedule adherence 
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• Previous sales experience with ability to close on the first call
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• Proficiency with basic computer applications and equipment (MS Word, Teams, Outlook)
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• Adhere to in office business dress code
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• Must be able to provide (on work from home days):
  - A distraction-free workspace/environment (at home)
  - Space for a desktop computer with 2-3 monitors
  - Stable power source and internet connection:
  - Dedicated high-speed internet (minimum) of 25 Mbps Upload and Download Speeds and ethernet connection (connection cannot be Wireless, Wi-Fi extenders, Wi-Fi repeaters, MiFi's, or Hotspots)
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What We Offer You: 

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• Highly competitive compensation plan breakdown 
  - Average earning potential of $90,000 annually (hourly base + commission). Hourly pay is determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.  
  - Historic annual average commission of $53,000 (based on overall department performance and the terms of the applicable commission plan) 
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• Employees are eligible for annual discretionary bonus. 
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• 401(k) plan with company match. 
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• Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking). 
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• Paid training (hourly pay + guaranteed commission for first 3 months)\u202F 
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• Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year. 
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• Opportunity to take a free and/or discounted cruise. 
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• Highly subsidized gym membership. 
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• Various in-office perks
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• Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name.
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Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity, and our teams’ outstanding contributions.

About Viking

Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person®.

Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.

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