Email Marketing - User Acceptance Testing Contractor

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

The MarTech QA & UAT Contractor will support the Digital Transformation team by executing structured User Acceptance Testing (UAT) for Adobe Journey Optimizer (AJO) builds produced by external partners. This role will follow defined QA scripts and testing frameworks to ensure accuracy in email rendering, link functionality, audience targeting, personalization logic, and reporting validation prior to go-live. 

The contractor will focus on detailed execution of testing processes and documentation of defects, partnering closely with internal stakeholders to ensure issues are clearly identified and resolved. 

7-Month Contract Position, 30 Hours a Week 

Location: Miami Area Preferred 

Your Impact

• UAT: Execute structured UAT testing for Adobe Experience Platform (AEP/AJO) deliverables using defined scripts and documented business requirements to validate that templates, journeys, and content blocks meet brand and functional specifications prior to go-live. 
• Platform Optimization: Provide feedback on template setup, journey configuration, and QA processes to help reduce errors and improve efficiency.  
• Asset Validation: Perform deep-dive QA on email assets, specifically auditing responsive HTML rendering across all devices/clients, link tracking (UTMs), and dynamic content logic. 
• Legacy System Support: Conduct end-to-end testing for existing Marketo programs to ensure stability and performance during the transition period. 
• Defect Management: Identify, document, and track technical bugs or content discrepancies, collaborating directly with the external partner implementation team and internal stakeholders to resolve issues, clarify requirements, and ensure business needs are met before go-live. 
• Data & Segmentation QA: Validate audience targeting, data mappings, and personalization fields are functioning correctly within AJO and aligned with campaign requirements. 
• Reporting Audit: Validate that standard email performance reports and dashboards are accurately capturing data points (opens, clicks, conversions). 
• Documentation: Create and maintain UAT scripts, checklists, and "Go/No-Go" documentation to standardize the QA process for all future marketing deployments. 

Your Journey so far

• 3-5 years of experience in email QA, marketing operations, or MarTech support role. 
• Detail Obsession: Exceptional organizational skills with a "zero-error" mindset when auditing links, tracking codes, and fine-print content. 

• Technical Knowledge: Hands-on experience building or QA’ing automated journeys in Adobe Journey Optimizer (AJO) or a comparable marketing automation platform (Marketo, Salesforce, HubSpot, etc.), including validation of dynamic content logic, personalization rules, and audience configuration. 

• QA Tooling Proficiency: Experience with email rendering tools (e.g., Litmus, Email on Acid) and web analytics (Google Analytics/Adobe Analytics). 
• Communication: Ability to clearly translate technical defects into actionable feedback for developers and agency partners. 

• Project Management: Experience working within an Agile or Sprint-based environment; proficiency with Asana or JIRA is a plus. 

• Basic Coding: Comfortable reviewing HTML/CSS for troubleshooting rendering issues; ability to understand tokenization and personalization logic required.  

• Cruise or Travel Industry experience is a plus. 
• Bachelor’s degree preferred in IT, Computer Science, Business, or a related field required. 

Your Essentials

Information about visa requirements if any:

• US Passport or US Permanent Resident
• MSC Cruises is an E-Verify employer

MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!