Cruise Sales Manager

Your Purpose

Are you passionate about creating unforgettable guest experiences while driving exceptional sales performance? As a Cruise Sales Manager, you will play a pivotal role in delivering excellence on board, ensuring our guests have the voyage of a lifetime. By inspiring, coaching, and leading our sales team, you’ll not only achieve outstanding sales results but also build lasting memories for our guests, encouraging them to embark on future journeys with us. 

Your Impact

In this dynamic role, your ability to set ambitious sales goals and execute strategies will directly influence our guests’ satisfaction and our business success. You’ll motivate and guide our sales team, ensuring they are equipped to meet and exceed expectations. Through effective product presentations, public speaking, and personalized guest interactions, you’ll promote future cruise bookings while embodying our company values. Your understanding of key performance indicators and ability to adapt quickly in a fast-paced environment will ensure continued growth and success. 

Your Journey So Far

To succeed in this position, you bring:  

Proven experience as a Cruise Sales Manager on board or with another cruise line company. 

Expertise in training, coaching, and directing sales teams to excel in meeting sales objectives. 

Strong skills in promoting and persuading guests to book future cruises with a focus on exceptional guest service. 

Ability to analyze sales performance and adapt strategies to achieve desired outcomes. 

Minimum of three years in a sales-driven role with a customer care focus. 

Demonstrated ability to multitask and resolve challenges in a high-energy environment. 

Outstanding public speaking and product presentation skills. 

Your Essentials

We’re looking for someone who embodies these qualities:  

Fluent in oral and written English. 

Proficiency in at least two additional European languages (Italian, Portuguese, German, Spanish, and French). 

Strong communication and interpersonal skills to engage guests and staff effectively. 

A commitment to upholding company standards and exceeding guest expectations.  

A proactive and solutions-oriented mindset, ensuring guest satisfaction and efficient problem-solving.  

A passion for travel and a commitment to upholding our brand values of excellence and innovation.  

Join us on this exciting journey, where your skills and leadership will help shape extraordinary guest experiences. If you are ready to bring your expertise and enthusiasm to our team, we’d love to hear from you! 

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!