Sr. Analyst, Casino Performance

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

This position is responsible for developing and owning various operational, financial, and strategic analyses in support of decision-making for the global Casino department. The analyst will create and report on Casino KPIs, develop financial models, and provide recommendations to leadership to increase revenue and improve efficiency. In partnership with the global Casino team, the analyst will support all global Casino booking channels, which include Partnerships, Independent Reps, and House, as well as any other acquisition methods.  The role will play a key role in assessing new and existing partnership proposals, commission structures, and incentive plans. 

This is a hybrid position requiring 4 days per week in the office, in Miami. 

Your Impact

• Prepare fact-based written recommendations to improve financial performance, operational efficiency, and marketing effectiveness
• Lead revenue initiatives and data-driven projects to increase shipboard revenue
• Create, develop, and maintain standard and ad hoc reporting, including performance by channel against track and commission payments. 
• Understand back-end data shipboard and shoreside and interaction with relevant databases
• Own analytical processes and communicate major findings and recommendations in operationally-friendly deliverables
• Analyze operating results by decision-relevant variables
• Identify and quantify opportunities to improve KPIs through information gathering and analysis.
• Prepare quantitative and qualitative business cases, evaluating new products, services, or providers
• Summarize variance investigations and assist in the development of action plans
• Create and implement benchmark reports for operating groups shoreside and shipboard
• Develop operating ratios to monitor performance, benchmarking against industry standards
• Build and maintain financial or other analytical models to predict effects of operational initiatives
• Utilize quantitative methodologies to model complex business problems and develop recommendations
• Recommend and champion best practices to peers and assist in driving change through operations
• Support business cases for new ship builds, dry dock changes, and operational initiatives
• Represent Casino when required, specifically with many of the Shared Services departments, to gain support for initiatives
• Assist with global budget and forecasting work with support from HQ
• Performs other duties as required.

Your Journey so far

• Bachelor’s degree in Finance, Statistics, or related quantitative field required (BBA or equivalent); MBA or other advanced degree preferred
• 3–5 years of progressive experience in finance, accounting, or analytical roles, including analysis, project planning, and business case development, with at least 2 years leading projects in medium to large organizations
• Experience managing cross-functional projects in collaboration with stakeholders
• Business/financial planning and analysis experience preferred; casino data analytics experience preferred
• Strong proficiency in query and reporting tools such as Microsoft SQL Server, MS Access, or Hyperion, and data visualization tools such as Power BI (preferred) or Tableau
• Advanced competency in MS Office (Excel, Access, Word, PowerPoint) and knowledge of database design, information systems, and tools such as Oracle, Hyperion BI Suite, and SAS preferred
• Knowledge of statistics and predictive behavior modeling, with the ability to analyze complex data sets and systems to develop effective and efficient business solutions
• Ability to define problems, collect and interpret data, establish facts, draw valid conclusions, and ensure data integrity and accuracy through strong business understanding
• Ability to manage multiple concurrent projects in a fast-paced environment, prioritize effectively, proactively communicate timelines and possible delays, facilitate meetings and present solutions in ambiguous, non-standardized situations
• Strong written and verbal communication skills, including the ability to write executive-level reports, articulate data requests, present insights, and communicate effectively across all levels of the organization
• Ability to respond to inquiries from internal and external stakeholders and demonstrate leadership in promoting financial discipline
• Ability to read, analyze, and interpret business, financial, and technical documents

Your Essentials

Information about visa requirements if any

• US Passport or US Permanent Residents
• MSC Cruises USA is an e-verify employer

MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!