Activities & Events Associate (Shipboard)

Department: Entertainment

Employment Type: Fixed Term Contract

Reporting To: Activities & Aquatics Manager

Description

POSITION SUMMARY
The Activities & Events Associate delivers high-quality, individualised, and technically excellent programming across aquatics, family and children's activities, and guest events onboard The Ritz-Carlton Yacht Collection. This dynamic position is focused on curating memorable guest experiences while upholding the standards of luxury at sea.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Lady or Gentleman for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice. All duties and responsibilitiees are to be performed in accordance with the Company's Safety, Quality, and Environmental standards.

Essential Duties

• Supports the set-up and execution of guest programming, adjusting to the needs and demographics of each voyage.
• Directly interacts with guests, quickly identifying and fulfilling expectations to maximize satisfaction.
• Hosts activities ranging from guest tours and community-building events to educational workshops and themed events.
• Delivers safe, engaging aquatic and water sports programming.
• Provides a safe, inclusive, and engaging atmosphere for all guests - especially children and families.
• Supports cross-functional teams to ensure seamless operations, including arrival and departure duties, daily briefings, and emergency drills.
• Collects and reports feedback, proactively suggesting improvements to further enhance the guest experience.
• Approaches every guest interaction with a luxury service mindset, driven by the passion to create lasting memories.
• Manages multiple priorities and adapts swiftly to changing guest needs.
• Demonstrates commitment to safety, quality, and brand standards.
• Applies excellent communication, initiative, and organizational skills in every engagement.

Core Competencies

• Valid Standards of Training, Certification and Watchkeeping for Seafarers (STCW) and flag certification for the duration of the contract and appropriate to the position.
• Valid First Aid certification.
• Experience working onboard or in hospitality for a luxury brand considered an asset.
• Demonstrated experience working in watersports.
• Lifeguard Certification.
• In possession of, or willing to obtain, Royal Yachting Association (RYA) Powerboat Level 2 Certification.
• Experience with the following equipment: Fliteboard, Seabob, kayaks, and paddle board.
• Bachelor's degree in education, recreation, or related field.
• Experience in a similar position working with children between the ages of four (4) and twelve (12) years.
• Bachelor's degree in event management, or combined experience in a related field.
• Experience in planning, producing, and delivering social and/or corporate events.
• Demonstrated interpersonal skills for guest engagement, leading, and hosting activities.

PHYSICAL REQUIREMENTS
While performing the duties of this job, the Lady or Gentleman is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The Lady or Gentleman must occasionally lift and/or move up to fifty (50) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. All Yacht Ladies and Gentlemen must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs, as well as full visual, verbal, and hearing abilities are required to receive and give instructions in the event of an emergency, including the lowering of lifeboats. Ability to lift and/or move up to fifty (50) pounds.

COMMUNICATION
All Yacht Ladies and Gentlemen must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors, and co-workers.