IT Manager

Your Purpose

Join our new MSC Cruises Excellence Hub in Valencia as an IT Manager and take ownership of the technology landscape enabling a fast-growing, high-volume operation. In this role, you will oversee IT infrastructure, systems implementation, end-user computing, and technical support, ensuring reliable, secure, and scalable operations that support cruise booking activities.
Aligned with MSC Cruises’ global IT strategy and digital transformation roadmap, you will ensure systems and services are delivered in accordance with HQ standards and guidelines, empowering teams to perform at their best and deliver excellence.
Operating in a fast-paced environment, you will build and maintain a resilient, high-performance technology ecosystem, supporting both operational platforms and end-user devices to enable an exceptional booking experience.

Your Impact

Technology Infrastructure Leadership

• Lead greenfield IT buildout from setup through launch 
• Deploy and maintain hub technologies, CRM integrations, telephony, WFM tools, and monitoring systems 
• Design and implement network, security, and high-availability architectures including failover procedures 
• Ensure all infrastructure aligns with MSC Cruises HQ standards, policies, and architectural guidelines

Operational Technology Excellence

• Actively interact with Headquarter to ensure seamless integration with global MSC Cruises’ IT systems while managing local Spanish/EU data compliance (GDPR)
• Coordinate vendor management for telecom providers, hardware, cloud services, and local Valencia suppliers
• Oversee end-user computing environment including laptops, peripherals, and workplace technology 
• Ensure provisioning, lifecycle management, and support of user hardware in line with corporate standards 
• Provide hands-on support across voice/chat/email channels with rapid response to downtime or service issues

Strategic IT Alignment

• Align global IT roadmap with site goals for uptime, scalability, cost efficiency, and seasonal volume handling
• Assess cyber threats, integration risks, and automation opportunities to drive booking efficiency
• Full autonomy on daily operations, vendor selection, and minor investments

Your Journey so far

Essential Experience & Skills

• 5-7 years in IT operations or infrastructure management
• Experience with new site setups advantageous; hands-on expertise deploying telephony, WFM, and monitoring systems
• Strong knowledge of hub technologies, network/security, CRM integration (Salesforce), cloud services, Spanish data compliance
• Proven success delivering stable operations during high-pressure launches and peak seasons

Education

• Master's degree in Computer Science, Information Technology, or related field required, relevant certifications preferred

Key Competences

• Integrate complex data from CRM, telephony, and network logs for performance analytics and proactive maintenance
• Rapid adaptation to tech trends, seasonal volumes, system updates, and cruise promotion requirements
• Strong influencing skills with operational teams and conflict resolution for downtime/service disruptions. Effective problem-solving
• Proactive leadership establishing reliable IT standards and culture of innovation/service excellence

Your Essentials

• Fluency in English and Spanish required; additional technical languages advantageous
• Full right to work in Spain
• Support during ramp-up and peak operations (0-12 months focus)

Working Hours: Core business hours for critical operations
Location: Valencia, Spain

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!