Business Analyst

Your Purpose

Join our MSC Cruises Excellence Hub in Valencia as Performance Business Analyst, where you will turn complex data into clear, actionable insights that drive revenue growth and operational excellence. 

Reporting directly to the Managing Director, you will partner with Revenue Management, Workforce Management, and market leadership to identify performance opportunities, optimise B2C and B2B channel strategies, and strengthen decision-making across the Sales Hub. 

In a fast-paced and evolving environment, you will bring clarity, structure, and strong analytical insight, helping the business understand performance, anticipate trends, and continuously improve results. 

Working across markets, you will contribute to a more data-driven organization one that challenges assumptions, refining strategies, and consistently achieves the extraordinary. 

This is your opportunity to turn insight into impact. 

Your Impact

Data Analysis and Insights

• QA large contact center datasets and mine for revenue/performance opportunities within tight timelines
• Deliver proactive and reactive ad-hoc analysis with clear business recommendations
• Drive sophisticated analytics through new KPIs, statistical methods, and process improvements

Analysis Distribution and Storytelling

• Design impactful reports, dashboards, and presentations for Managing Director and market leadership
• Create compelling data visualizations that communicate complex insights to diverse stakeholders

Analytical Innovation  

• Partner with Data Services, BI vendors, and IT teams to automate and streamline data processes
• Introduce advanced techniques (ML, AI, statistical modeling) to elevate team analytical capabilities
• Act as data governance steward, ensuring accuracy, consistency, and process documentation 

Your Journey so far

Essential Experience and Skills

• 3+ years in fast-paced operations analytics, preferably B2C/B2B contact centers or digital channels
• Hands-on experience with "big data" environments, cloud tools, and contact center performance metrics
• Proven ability to deliver actionable insights under tight deadlines in complex business environments

Education

• Bachelor's degree in Statistics, Economics, Mathematics, Engineering, Marketing Analytics, or related quantitative field

Key Competences

• Technical proficiency in SQL, Hive, MySQL, Python/R, Power BI, SAP Business Objects
• Strong storytelling skills - translate complex analysis into clear business recommendations
• "Get stuff done" mentality with attention to detail and collaborative team player approach
• Passion for continuous learning and raising analytical sophistication 

Your Essentials

• Fluent English required; additional European language advantageous
• Full right to work in Spain
• Comfortable in fast-paced, complex environments with rapidly changing priorities 

Working Hours: Availability to work rotating shifts, including evenings and weekends (opening office 12/7)  
Location: Valencia, Spain 

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!