IT Digital Workplace Analyst

Job Purpose

Deliver and operate modern Digital Workplace infrastructure and endpoint services, ensuring a secure, scalable, and high-performing user experience across MSC Cruises’ global offices and terminals. 

Key Accountabilities

• Manage and maintain the company Digital Workplace infrastructure 
• Design, implement, and operate Microsoft Endpoint Management solutions (Intune, SCCM) at global scale 
• Define and manage endpoint security and compliance policies (Intune compliance policies, configuration profiles, conditional access integration)  
• Enforce device security posture, including patching, encryption, and endpoint protection standards 
• Support and optimize Microsoft 365 services (Exchange Online, OneDrive, SharePoint, Teams) across multiple device types 
• Monitor system performance, proactively troubleshoot issues, and ensure service continuity  
• Contribute to the delivery of new office/terminal setups, including workplace and meeting room standardization 
• Develop and maintain technical documentation for infrastructure configurations, releases, patching, and compliance baselines 
• Collaborate with cross-functional teams to identify and resolve issues impacting end-user experience  
• Ensure compliance with corporate standards, security policies, and operational procedures  
• Contribute to continuous improvement initiatives and automation of Digital Workplace processes

Qualifications

• 5+ years of experience in IT Digital Workplace, or End-User Computing environments 
• Experience in international or distributed IT environments supporting multiple offices and users 
• Fluency in English required; additional languages considered an advantage 
• Strong knowledge of Microsoft technologies: Active Directory, Azure AD (Entra ID), Intune, SCCM, Windows Server 
• Hands-on experience with Intune configuration profiles, compliance policies, conditional access, and endpoint security controls 
• Experience with Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive) and endpoint management 
• Experience with cloud environments (Microsoft Azure) and modern workplace architectures 
• Knowledge of endpoint security practices (patch management, device hardening, encryption, antivirus/EDR) 
• Knowledge of virtualization solutions (VMware, Azure VDI) and endpoint provisioning 
• Experience with monitoring and troubleshooting tools (e.g., Zabbix, Dynatrace, PRTG) 
• Strong problem-solving, analytical mindset, and ability to work under pressure 

VISA Requirements

Right to work in Italy

What we offer

In compliance with the applicable pay transparency legislation, the following information is provided regarding the initial compensation foreseen for the position.

Contract 
-    Type of contract: Permanent
-    Hybrid working model: 2 days per week remotely
-    Applicable Collective Labour Agreement (CCNL): “Addetti agli uffici ed ai terminals delle società di navigazione che esercitano l’armamento privato” – sez. personale di terra
-    Gross annual salary (RAL): between €32.000 – €39.000 gross per year, paid over 14 monthly installments
-    Meal vouchers: worth €8 per on-site working day
The offer in terms of salary will be determined based on the candidate’s professional experience, technical competencies, and the level of autonomy and responsibility assigned to the role.

Welfare&Wellbeing
We offer a range of Welfare&Wellbeing Initiatives as well as benefits including Productivity award, Health Insurance, Learning opportunities, flexible working hours, Employee Assistance Programme, Discounts & Partnerships within the MSC group.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!