IT Customer Data & Identity Engineer

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

JOB PURPOSE

MSC Cruises is the world’s third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets. Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises – the contemporary brand - has a modern fleet of 22 cruise ships with three new vessels due to be launched in 2025, 2026, and 2027. We are seeking an experienced and technically driven Customer Data & Identity Engineer to join the Customer Data & Identity team.
The Engineer acts as the technical counterpart of the Product Management team, responsible for ensuring the quality, stability, and continuous improvement of all software running on the Customer Hub (CHUB) platform. The Customer Hub is MSC Cruises’ integrated customer data platform, bringing together customer identity and master data management to support a consistent customer experience across all touchpoints, from pre-cruise booking through post-cruise engagement.
Working closely with the Customer Data & Identity Manager, this role is the primary technical liaison between MSC and its external development and Application Management (AM) vendors. The primary focus is on business-as-usual operations: maintaining platform stability in production, driving the systematic reduction of technical debt, and ensuring the quality and reliability of existing software. The role also supports the evolution of the platform through new projects and change requests.

KEY ACCOUNTABILITIES

•    Act as the primary technical point of contact for all software and integration deliverables, validating adherence to functional requirements, technical standards, and performance benchmarks before release approval.

•    Provide technical governance for platform evolution initiatives (projects and change requests), ensuring integration integrity, code quality, and compliance with platform architecture standards.

•    Coordinate and challenge external development vendors on architecture decisions, integration design, code quality, and technical documentation; escalate risks and blockers to the Product Management team where required.

•    Configure and support the evolution of MDM components, including match & merge rules, survivorship logic, data quality controls, hierarchy management, and identity resolution processes.

•    Collaborate on the design and evolution of customer data models, integration patterns, and master data governance standards to ensure scalability and consistency across the ecosystem.

•    Maintain and evolve technical documentation of the CHUB platform, including integration maps, data flows, and release notes.

•    Participate in Agile/SAFe delivery ceremonies (PI Planning, Sprint Reviews, Release Planning) as the technical voice of the team, bridging the gap between business requirements and technical execution.

•    Support and collaborate closely with the Application Management (AM) team in the triage, analysis, and resolution of production incidents and defects, providing technical guidance and escalation support.

•    Own technical incident escalation and root cause analysis for production issues, coordinating resolution across internal teams and external vendors.

•    Drive the identification and systematic reduction of technical debt across the CHUB platform, coordinating with development vendors to prioritise and implement improvements in production software.

QUALIFICATIONS (skills, competencies, experience)

MUST HAVE
•    Master’s degree in computer science, Information Technology, Engineering, or equivalent.

•    Minimum 5 years of experience in technical delivery of data projects involving MDM application and Datalake architecture, technical QA, or senior engineering roles within complex, multi-system environments 

•    Hands-on experience with Informatica Cloud MDM or similar MDM platforms (mandatory).

•    Strong proficiency in SQL and Microsoft Fabric (cloud data platform, Lakehouse architecture).

•    Hands-on experience with Azure Data Factory (ADF): pipeline design, orchestration, monitoring, and troubleshooting.

•    Proven experience in quality assurance and technical validation of software releases, including API and data integration testing.

•    Experience supporting or coordinating Application Management (AM) teams in production environments, including incident triage and defect lifecycle management.

•    Experience managing or coordinating external development vendors, with the ability to challenge technical decisions constructively.

•    Solid understanding of RESTful API concepts, integration patterns, and data flows.

•    Experience working in Agile environments, ideally within a SAFe (Scaled Agile Framework) delivery model.

•    Fluent in English (mandatory).

NICE TO HAVE
•    Knowledge of Salesforce CRM (Sales Cloud, Service Cloud), including integration patterns and data model.

•    Knowledge of Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), or Adobe Real-Time CDP.

•    Experience with Couchbase or other NoSQL database technologies.

•    Working knowledge of REST API development.

•    Exposure to the travel, hospitality, cruise, or leisure industry.

OTHER
•    Availability for occasional travel to Geneva (Switzerland).

VISA REQUIREMENTS

•    Right to work in Italy 

WHAT WE OFFER

In compliance with the applicable pay transparency legislation, the following information is provided regarding the initial compensation foreseen for the position.
Contract
-    Type of contract: Permanent
-    Hybrid working model: 2 days per week remotely
-    Applicable Collective Labour Agreement (CCNL): “Addetti agli uffici ed ai terminals delle società di navigazione che esercitano l’armamento privato” – sez. personale di terra
-    Gross annual salary (RAL): between €38.000 – €45.000 gross per year, paid over 14 monthly installments
-    Meal vouchers: worth €8 per on-site working day
The offer in terms of salary will be determined based on the candidate’s professional experience, technical competencies, and the level of autonomy and responsibility assigned to the role.
Welfare&Wellbeing
We offer a range of Welfare&Wellbeing Initiatives as well as benefits including Productivity award, Health Insurance, Learning opportunities, flexible working hours, Employee Assistance Programme, Discounts & Partnerships within the MSC group.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!