P&O Cruises - Hotel General Manager

P&O Cruises is Britain’s biggest cruise line. We are part of Carnival Corporation PLC and we have been for 20 years/ With amazing career opportunities across the fleet, we’ll help you settle into an exciting life at sea as part of our P&O Cruises family.

We’re on an incredible journey at P&O Cruises…continuing to shape unforgettable holidays at sea, with our people right at the heart of everything we do.

We are seeking a standout leader to join us as our next Hotel General Manager, someone with a relentless focus on delivering exceptional guest experiences and the leadership presence to inspire diverse teams to exceed expectations every day.

Main Roles & Responsibilities:

This is more than running operations, it’s leading an entire onboard ecosystem.

You will:

- Own the end-to-end guest experience, from embarkation through to disembarkation

- Lead a large, multi-functional team across F&B, Housekeeping, Entertainment, Retail, Guest Services and more

- Set the tone onboard, creating a guest-obsessed, inclusive and high-performing culture

- Drive commercial performance, managing multi-million-pound budgets and delivering revenue targets

- Bring our brand to life, ensuring service standards are consistently delivered (and continuously improved)

- Lead change and innovation, turning ideas into reality across the ship

If you’ve been waiting for the opportunity to lead differently, think bigger, and genuinely make an impact at sea…

This is your moment.

We are working hard to build a flexible and inclusive culture. As part of our culture difference is valued and our people can be themselves. We welcome applications from everyone because inclusivity is at the heart of everything we do. We do not discriminate on the basis of age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership and pregnancy & maternity.

At P&O Cruises, we collaborate with a variety of reputable agencies who will never ask you to pay a hiring fee or any other associated monies in order to submit an application to us. All applications are reviewed against the same criteria and using an agency will not increase your chances of being successful.

Before starting an assignment with Carnival UK (P&O Cruises & Cunard), it may be necessary for you to obtain essential compliance documents or undertake training, initially at your cost. A number of these costs are refundable after your first assignment has begun; for further information, please speak to your recruitment contact.