Butler - Silversea cruises

Qualifications:

• SHIPBOARD Employment
• Minimum of two (2) years Butler/guest facing services experience in a luxury environment.
• Excellent fluent English (verbal and written). Conversational in an additional languages is mandatory such as (German, Portuguese, French, Italian, Spanish, Mandarin, Chinese, Japanese, Russian, Arabic).
• Professional butler or luxury service certification such as “The International Butler Academy) is required.
• Strong emotional intelligence is required with resourceful thinking and a working knowledge of conflict resolution, food and beverages and the ability to confidently speak on and properly serve such items.
• Comprehensive understanding of ultra-luxury hospitality standards and bespoke guest service delivery.
• Mastery of formal dining etiquette, silver service and in-suite fine dining presentation
• Deep understanding of VIP, celebrity, and high-net-worth guest expectations.

Duties and Responsibilities:

• Deliver personalized Butler service by preparing and maintaining guest suites according to preferences and company standard
• Fully knowledgeable of the in-suite services, food and beverages, basic etiquette, amenities, functions, and system
• Coordinate and provide in-suite services including dining, amenities, housekeeping support, laundry, packing/unpacking, shoeshine and any other special request
• Maintain accurate guest history records and communicate effectively with supervisors and other departments ensuring prompt recover
• Assist in booking reservations for restaurants, spa, shore excursions and private tours as required
• Maintain cleanliness, organization, inventory, and public health compliance in suites, pantries, and assigned area