Business Dev Mgr

POSITION RESPONSIBILITIES:

• Research and continually source for new revenue opportunities and methods within assigned accounts to achieve sales goals utilising Customer Centric sales strategies. 
• Retain and manage business relationships for each travel agency and develop personalized approach to help maximise agencies’ profits.  Generate ideas and strategies to actively participate in business development.
• Service travel partner’s needs via problem resolution utilising knowledge of company products, services and support from head office based sales team. Follow-up and ensure facilitation of any account opportunities and problem through to resolution. 
• Develop a plan to remain accessible to travel partners and maintain open communication channels.  Develop a personal plan to meet customer expectations for accessibility consistent with company 24 hour turn-around practices.
• Plan, create and implement an annual territory sales plan to ensure achievement of assigned goals for FIT and Group business (refer to territory goals on FIT/Group mix).  Review sales plan, accounts, promotional efforts and ROI monthly to determine success track; make adjustments to plan accordingly.
• Utilise existing data and reports to develop strategic and tactical plans for achieving territory goals.
• Develop a pre/post sales call strategy and make required level of qualitative sales contacts per day (refer to BDM definition of sales call). 
• Create and execute promotional programs; provide promotional materials to travel agents.  Make recommendations to enhance travel partner marketing effectiveness and ensure brand standards are met. 
• Manage budget within guidelines to include travel, coop, supplies, advertisement and promotions; review total budget at the end of each month.
• Negotiate sales plans and group contracts. Support key and channel accounts, promotions and events.
• Analyse accounts’ sales and marketing plans and Return on Investment (ROI); make adjustments when needed. Analysis to be done after completion of each initiative and discussed with account, on monthly call or quarterly review.
• Conduct seminars, familiarisation cruises, cruise events, trade and consumer shows, etc as needed.
• Conduct (and report on) regular competitor analysis in your territory.
• Submit weekly sales reports to VP Sales Prestige Cruise Holdings.
• Remain current on organisation information, policies, procedures, sales and marketing programs, corporate communications and related materials. Follow corporate policies and procedures.

• Develop plan for personal development including but not limited to e-commerce strategies, technical skills and soft skills training on an annual basis.
• Utilise CRM database on a consistent basis to maintain updated account status for all communication and account interaction.
• Perform other job-related functions as assigned.

EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.