Senior Activities & Events Associate (Shipboard)

Department: Entertainment

Employment Type: Fixed Term Contract

Reporting To: Activities & Aquatics Manager

Description

POSITION SUMMARY
 The Senior Activities & Events Associate is responsible for supporting the delivery of excellent guest experiences across three core pillars: Activities & Events, Ritz Kids, and The Marina. Reporting to the Assistant Entertainment & Events Director, this senior-level position plays a key role in the planning, coordination, and execution of onboard programming, and provides day-to day guidance to the Activities & Events Associates to ensure consistent execution of departmental standards. The Senior Activities & Events Associate assists with the scheduling, coordination, and delivery of Ritz Kids programming, and assumes a senior operational position to support the safe operation of The Marina.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Lady or Gentleman for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice. All duties and responsibilities are to be performed in accordance with the Company’s Safety, Quality, and Environmental standards. 

Essential Duties

•  Supports the Assistant Entertainment & Events Director with the efficient execution of onboard programming and the leadership of the Ladies and Gentlemen.
• Prepares, organizes, and schedules Ritz Kids activities; oversees program delivery; maintains inventory; and places orders when required.
• Supports the delivery of Marina and aquatics programming, including set-up, breakdown, and the maintenance of safety standards, while delivering an exceptional experience for all guests in The Marina.
• Performs arrival and departure duties in cooperation with the Guest Services Manager.
• Has knowledge of, and the ability to demonstrate, the use of all watersports equipment, including kayaks, paddle boards, Seabobs, and Fliteboards.
• Maintains the safety of guests and Ladies and Gentlemen at all times, with the ability to anticipate the changing environment.
• Proactively responds to issues or potential problems quickly and efficiently, involving relevant roles as required; communicates any challenges, complaints, or service difficulties to the immediate supervisor, keeping the Entertainment & Events Director promptly and fully informed of all problems and matters of significance.
• Facilitates daily programming in adherence to the Standard Operating Procedures and Brand Standards.
• As a senior role, supports the growth and development of the Entertainment team across daily activity delivery, Ritz Kids programming, and Marina operations.
• Displays a thorough knowledge of the yacht’s daily activities in order to advise guests and promote participation.
• Contributes to voyage reports on an itinerary-by-itinerary basis for the corporate office.
• Supports the onboard Hotel Operations team by assisting where needed as business dictates.

Qualifications

• Valid Standards of Training, Certification and Watchkeeping for Seafarers (STCW) and flag certification for the duration of the contract and appropriate to the position.
• Bachelor’s degree or diploma in Children’s Education, Fitness, Recreation, Tourism, Art, or History, or relevant experience.
• Valid Lifeguard certification.
• Valid RYA Powerboat Level II Certificate.
• Valid CPR and First Aid certification.
• Experience working with children and delivering family-friendly activities and children’s programs.
• Experience working in a watersports environment; experience instructing the use of kayaks, paddle boards, Seabobs, and Fliteboards preferred. 
• Experience delivering guest experiences; an arts and entertainment background considered an asset.
• Administrative experience in scheduling and maintaining up-to-date databases and inventory.
• Strong communication, customer service, organization, and multitasking skills; comfortable with public speaking.
• Good knowledge and experience in Public Health rules and regulations related to USPH and HACCP.
• Multilingual considered an asset. 

PHYSICAL REQUIREMENTS
While performing the duties of this job, the Lady or Gentleman is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The Lady or Gentleman must occasionally lift and/or move up to fifty (50) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. All Yacht Ladies and Gentlemen must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs, as well as full visual, verbal, and hearing abilities are required to receive and give instructions in the event of an emergency, including the lowering of lifeboats. Ability to lift and/or move up to fifty (50) pounds.

COMMUNICATION
All Yacht Ladies and Gentlemen must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors, and co-workers.