International Host / Hostess

MSC Cruises
Reference:
JB00387
Published:
May 15, 2018
Recruiter:
MSC Cruises
Category:
Entertainment Jobs
Position:
International Host
Salary:
not specified

JOB POURPOSE

The International Host provides a personalised customer service, language assistance and translations to guests to enjoy their cruise.

KEY RESPONSIBILITIES

  • Maintains the highest level of guest satisfaction by welcoming and socialising with guests, contributing to social events during their cruise;
  • Makes public announcements in the languages required and cooperates with the Program Publisher for the translation of the Daily Program & Daily Specials;
  • Provides information and proactively offers suggestions and support to our guests;
  • Cooperates with the Guest Service Department Documenting in case of complaints, collecting all necessary documents when and if required;
  • Supports the Shore Excursions Department acting as a Tour escort when required;
  • Hosts and/or participates to various games, quizzes, special events language classes;
  • Conducts Orientation talks at the beginning (welcome) and end (farewell) of a cruise and Travel talks on the various destinations;
  • Provides full support to the Cruise Consultant in the promotion of MSC loyalty program.

JOB REQUIREMENTS

  • Ability to communicate fluently in written and oral English plus languages between the European languages: French, German, Italian, Spanish, Portuguese, and/or Chinese Mandarin, Chinese Cantonese, Japanese, Russian;
  • High School Graduated;
  • Previous experience in the hospitality industry, in a customer service working environment, at sea or ashore;
  • Working knowledge of Office package;
  • Ability to establish relationships and to speak in public;
  • Strong problem solving skills;
  • Flexibility;
  • Enthusiastic team player;
  • STCW certification is compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);
  • A recognised medical certification is also required before starting to work on board.

VISA REQUIREMENTS

  • Possess a valid passport and when possible a seaman book copy.

STCW Certificates

You will need valid STCW certificates to apply for this position. Find an STCW course near you.

Language Requirements

Good knowledge of the English language is required.

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