Specialty Restaurant Host/ess

Holland America Line

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Holland America Line has been operating for more than 140 years and we are a recognized leader in the cruise industry, operating a fleet of premium mid-sized ships. We believe travel has the power to change the world and we take pride in playing our part in opening minds, building connections, and inspiring a shared humanity. Our fleet of 14 ships visits all seven continents and annually offers more than 500 cruises to more than 400 ports of call in close to 100 countries. Holland America Line crew members are the heart of the operation and work enthusiastically to ensure that each guest has a memorable vacation.

As a Holland America Line Hostess You will create a HAL Dutch Café experience for our guests by providing once-in-a-lifetime guest service with prompt service, quality beverages and products, and maintaining a clean, hygienic and comfortable environment.

Contract lengths will be 6 months with a 2 months unpaid leave period.  Flights to and from the ship are paid for, all visa costs will be reimbursed and we will apply for a Dutch Seaman's book for you.

Hostess – Crew rating – shared cabin accommodation, uniforms are provided on board.

Responsibilities and essential job functions include, but are not limited to, the following:

• Responsible for providing professional, attentive service, with a personable approach.
• Attends all food and wine tastings and is expected to have full menu knowledge.
• Greets guests, creates a welcoming dining environment, presents menus, and explains daily specials to guests.
• Works as a team to seamlessly execute all special events and theme dinners and lunches.
• Delivers excellent guest service to all guests by acting with a ‘guest comes first’ attitude and connecting with the guest, consequently exceeding our guest service scores.
• Responds to guest issues promptly and in a courteous manner. Makes decisions for service   recovery and follows up with guest and manger to ensure complete satisfaction.
• Acts with integrity, honesty and ethics that promote the culture, values and mission of Holland America Line.
• Maintains a calm demeanor during periods of high volume or unusual events and sets the pace for an enjoyable dining experience.
• Anticipates guests’ needs by constantly evaluating environment and guests for cues.
• Communicates information to chefs and wine stewards so that the team can respond as necessary to create the most efficient service possible.
• Assists with new teammate training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Promotes other specialty restaurants, special events and meets revenue targets.
• Follows Holland America Line operational policies and procedures, including those for inventory handling and safety and security, to ensure the safety of all guests, officers and crew.
• Maintains a clean and organized workspace at all times.
• Is responsible for pre-shift set up.
• Maintains regular and consistent attendance and punctuality.
• Follows health, safety and sanitation guidelines in the workplace and for all products.
• Carries out any other duties and responsibilities as assigned.