Assistant Purser

Princess sails the world connecting guests to what matters most – their loved ones, destinations and each other. We proudly deliver memorable cruise vacations to millions of guests each year, visiting all seven continents and hundreds of ports of call.

As a worldwide leader in premium cruising, Princess now offers the MedallionClass™ experience, an even more personalized vacation. Our smart ships feature everything from TrulyTouchless™ embarkation to on-demand delivery of drinks, food and more that makes cruising effortless and supports the wellbeing of our guests and teammates.

Our Princess team lives by our Shared Purpose and Core Values of Respect, Protect and Connect. We seek out people who want to share their passion for travel, work with the latest technology and join a friendly, diverse team to serve our guests and show them the world. We understand our responsibility to safeguard our teammates, our guests and our oceans, and our highest priority is to operate in a safe and socially responsible way every day.

Join our team and enjoy an adventurous career with great incentives, unlimited growth and worldwide travel opportunities. As a Assistant Purser you will assist the Guest Services Manager in ensuring the designated job duties are always completed correctly and promptly according to our company standards, policies and procedures.

Job Responsibilities:

• Supervises a team of Guest Services professionals in delivering exceptional service to our guests and crew, including, but not limited to: financial transactions, lost luggage, stateroom changes, lost and found, printing and issuing of guest cruise cards / OCEAN Medallions, selling of onboard amenities and broadcasting of ship announcements.
• Nurtures and develops the Guest Services team through meaningful one on one coaching sessions and targeted team training.
• Completes end of contract evaluations for direct reports
• Conducts periodic route cause analysis to identify operational improvements, always seeking opportunities to elevate the guest experience
• Provides accurate information and answers to guest/crew questions, requests, or concerns.
• Documents and ensures an appropriate and timely resolution of guest service issues by being proactive in identifying solutions, including service recovery, and following up effectively.
• Displays exceptional listening skills, secure communication, and organizational skills and excellent social skills.
• Assists the Guest Services Manager or Crew Manager in preparing guest / Crew documentation or reconciling various charges as required.
• Maintains the utmost level of professionalism concerning appearance and demeanor at all times.

Qualification

• Graduate of a recognized hotel or business school OR 2-year experience as Front Desk Supervisor or Assistant Manager.
• Supervisory experience is preferred
• Proficiency in the use of computer-based programs
• Excellent command of the English language, both verbal and written
• Fantastic attitude and a natural love and ability for dealing with complex issues in a guest facing environment.

Princess Cruises offers many benefits. This position is afforded comfortable, single cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates.

Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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