Nail Technician (Shipboard)

Department: Spa & Wellness

Employment Type: Fixed Term Contract

Reporting To: Assistant Spa Manager

Description

The Nail Technician is responsible for ensuring that all guests receive treatments and service in line with the Gold Standards and the Spa SOP protocols. Treatments may include manicures, pedicures, and nail services all treatments outlined in the Spa Menu. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Lady or Gentleman for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.

Essential Duties

1. Provide nail care services such as manicures, pedicures, and advanced nail treatments to guests.
2. Assess guest needs, inquire about contraindications, and examine skin, and nails to evaluate condition, appearance, and appropriateness of scheduled service. 
3. Determine and advise guests on proper skin, hair, or nail care. 
4. Demonstrate, promote, and sell spa/salon retail products. 
5. Answer questions about general property information and amenities. 
6. Escort guests to and from the Salon. 
7. Check with guest to ensure continued comfort throughout service. 
8. Monitor and stick to time schedule throughout the day. 
9. Clean, maintain, and sterilize tools and equipment. 
10. Maintain cleanliness of workstation and/or treatment room throughout shift. 
11. Secure supplies and equipment at the end of each shift. 
12. Ensures product knowledge and provides information and / or suggestions on all products and services within the Spa and Wellness Facilities
13. Stays informed of the latest styles and techniques
14. Ensures confidentiality and discretion are always maintained regarding guest information and activities
15. Responds to issues or problems immediately and efficiently involving relevant Ladies and Gentlemen as required, as well as reports any challenges, complaints, or service difficulties to the Spa Manager
16. Assists with Salon services when required, including but not limited to guest check-in, enquiries and general reception duties and assisting with maintaining the Spa and Wellness facility
17. Ensures the nail stations, and Spa and Wellness areas are clean, tidy, and safe always
18. Adherence and ensures compliance with all Public Health, safety and environmental regulations and all guidelines established by The Ritz-Carlton Yacht Collection and public health standards
19. Cleans and sterilizes work area as well as all tools and equipment following the public health and safety standards
20. Monitors the status of all spa equipment, tools, venues and immediately notifies the Supervisor if there is any maintenance, repair or products required 

Qualifications

1. Valid Standards of Training, Certification and Watchkeeping for Seafarers (STCW) and flag certification for the duration of the contract and appropriate to position
2. An internationally accredited Nail Technician certification from a recognized facility NVQ/ITEC or equivalent preferred
3. Minimum of five (5) years work experience as a Nail Technician in a luxury facility
4. Superior knowledge and experience in Spa and Luxury hotels and / or luxury cruise industry preferred
5. Strong, primary focus on the wellness and beauty industry, with the ability to recommend and confidently talk about guest requirements
6. Sales experience; friendly and approachable

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The Lady or Gentleman must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• All Yacht Ladies and Gentlemen must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.
• All Yacht Ladies and Gentlemen must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.