Service Utility

Department: Beverage Services

Employment Type: Fixed Term Contract

Reporting To: Bar Manager

Description

Under general supervision, service utilities execute and assist with all food and beverage related preparation, services and cleanup duties to help maintain an overall smooth running operation.
The Service Utilities play an important part in the success of the overall service operation. The crucial contributions gained from these positions, make it possible to achieve the standard of service expected from our guests.
Reporting relationships:
The Service Utility reports directly to the Food and beverage manager, with general guidance and direction from each relevant outlet manager. 

Key responsibilities

• Responsible for delivering requisitioned items to all Restaurants, bars and lounges and the proper storage of the content
• Responsible for assisting service staff in the preparation and cleanup duties for all restaurants, pantries and assigned galley areas to ensure each location is kept up to public health standards
• Responsible for collecting and organizing all restaurant equipment [example: china, glasses etc.] throughout the vessel and relocate the items to their appropriate outlets and lockers
• Responsible to assist the waiters with all secondary service tasks. This includes, but is not limited to assistance with polishing duties and general check outs of outlets
• Responsible for silver polishing all silver items from the restaurant operation
• Responsible to set-up any mis-en-place as directed by supervisors and as outlined in the daily working schedules
• Assisting the waiters in delivering food items and setting up dining accordingly
• Responsible to comply with all company guidelines regarding uniforms and personal hygiene
• Responsible to follow company standard & policies accordingly to CBA booklet
• Assist loading or luggage’s team as per Supervisor schedule
• Responsible to familiarize themselves the content of the HESS-MS
• Responsible for segregating and removing garbage from venue outlets and sanitizing garbage containers
• Assisting with the breakdown of trays at all dishwashing areas
• Responsible for communicating any maintenance needs or concerns to their respective outlet supervisors
• Assist bartenders with daily events and beverage stations
• Required to attend weekly trainings, regarding HESS or job related risk assessments, including weekly crew drills
• Maintains current knowledge of the ship’s regular events and special events and special functions by reviewing the daily schedule in order to provide the guests with accurate information
• Follows all related procedures set by the company on a daily basis, while ensuring fellow coworkers abide by them
• Responsible for deck setup’s and breakdowns as directed or scheduled
• Assist with the cleanliness of decks and deck furniture. Cleaning and arranging of deck chairs must be maintained during the entire day and is to be constantly checked
• Ensure safe storage of all deck equipment, such as tables, chairs, umbrellas & cushions according to safety regulations
• Ensure the set-up and breakdown of Pier Service on specified days and manning the Pier as scheduled
• Monitor deck service and assist service staff if needed
• Assist the Restaurant outlets for distributing food trays to service stations and the collection of soiled trays back to the dishwashing areas
• Perform other related duties as assigned or as directed by ships management

Qualifications

Education:
High School diploma or similar 

Experience:
Work experience within the Hotel industry. Cruise ship experience preferred. 

Knowledge, Skills & Abilities: 

• Strong command of the English language combined with good written skills. Ability to work in a team
• Basic F&B knowledge of beverage operations and service.
• Knowledge of public health and sanitation regulations/ procedures. 

Physical Demands & Travel

Physical Demands:
For the safety of yourself and others on board certain physical abilities shall be maintained. Must be able to bend, climb, perform repetitive motion, and repetitively heavy lift. 

Must maintain physical fitness to perform tasks associated with job. 

Travel Requirements: 

• Passport – valid for a minimum of 6 month
• Flag state issued seaman book
• General flag state or flag state approved marine fitness medical United States C1/D visa
• English Marlin test at minimal score of 80%
• Pre-employment medical examination 

Work conditions:
Working on a cruise ship is very different from any land-based occupation. Working hours are longer and work is more intense due to the constant demand of the guests. You have to be very flexible in your working hours, which on occasion might have to be changed due to unforeseen circumstances. The Maritime Labour Convention of 2006 however strictly regulates these. Apart from the working hours there are strict rules which all members of the ship’s company need to adhere to as stipulated by the Master’s standing orders. You work in close proximity with your fellow crewmembers and therefore respect among all is essential.