CHINA RIVER (Europe) - Guest Services Manager

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YOUR RESPONSIBILITIES
\u2022 \u00A0 \u00A0Outstanding flexibility: must be able to work alone, in different shifts (day time or night time) as scheduled by the management, under pressure and reflect at all times, even under difficult conditions, a positive can-do attitude and the best image of Viking China Outbound
\u2022 \u00A0 \u00A0Supervision of Guest Services Department including organization, management and motivation of all guest services staff, incl. supervising the appropriate appearance and clothing of the team members according to the updated grooming standards
\u2022 \u00A0 \u00A0Preparation of opening and closing ships at start and end of season
\u2022 \u00A0 \u00A0Ensure good co-operation and regular exchange of information with all departments, the Hotel Manager and the CORE Team
\u2022 \u00A0 \u00A0Obliged to take part in internal training courses and to implement what has been learnt in daily practice
\u2022 \u00A0 \u00A0Conduct performance evaluations for direct reports
\u2022 \u00A0 \u00A0Conduct departmental \u201CDaily Reunion\u201D
\u2022 \u00A0 \u00A0Entering and controlling of guest checks into IT system (MXP and / or POS)
\u2022 \u00A0 \u00A0Become knowledgeable about all itinerary-related ports of call and shore excursions
\u2022 \u00A0 \u00A0Production of the daily program (Viking Daily)
\u2022 \u00A0 \u00A0Update of onboard Infotainment system
\u2022 \u00A0 \u00A0Know all the functions of the computer systems, incl. but not limited to MXP, Anveo, Microsoft Word, Excel and PowerPoint
\u2022 \u00A0 \u00A0Providing general administrative support to the Hotel Manager
\u2022 \u00A0 \u00A0Handling and preparation of customs regulations
\u2022 \u00A0 \u00A0Preparation of Cruise and monthly reports

YOUR PROFILE
\u2022 \u00A0 \u00A0Hospitality degree required (min. Diploma in Hotel Management), and higher level of academic degree (BA, MBA) preferred
\u2022 \u00A0 \u00A0Minimum of 2 years previous experience required in an upscale cruise line or international luxury hotel in China of a comparable size in the similar position in the scope of the Front Office department
\u2022 \u00A0 \u00A0Must be able to deal correctly with confidential information and must be discrete
\u2022 \u00A0 \u00A0Must be well groomed and maintain impeccable hygiene standards
\u2022 \u00A0 \u00A0Extensive walking required and ability to stand on feet for a long time
\u2022 \u00A0 \u00A0Hours may vary based upon organizational needs and operational demands
\u2022 \u00A0 \u00A0Guest focused, service oriented, positive personality and professional appearance
\u2022 \u00A0 \u00A0Flexible and stress resistant, team player, shows commitment, able to work different shifts
\u2022 \u00A0 \u00A0Relative accounting and administration skills
\u2022 \u00A0 \u00A0Fluent in Mandarin and in English - must be able to address any kind of information in an adequate manner with excellent oral & written Mandarin and English communication skills. A third language as per itinerary is an asset

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