Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

24 jobs found  |  Page 1 of 5

  1. Guest Services Manager

    Lead and coach the ship’s Guest Services team, manage reception operations and escalated guest complaints, oversee financial procedures, and ensure health, safety and service excellence onboard.

    January 16, 2026 - Excite Recruitment - English

  2. Senior Guest Relations for Orient Express Sailing Yachts

    Lead and manage the reception and concierge teams aboard the Orient Express sailing yacht, overseeing guest relations, embarkation processes, staff scheduling, reports, and crew performance evaluations.

    January 16, 2026 - V.Ships Leisure - English

  3. Guest Services Manager

    Experienced Guest Services Manager wanted for leading cruise line; manage reception team, resolve complex guest issues, and deliver high-standard front-of-house service on 4/2 contracts.

    January 15, 2026 - Faststream Recruitment - English

  4. Chief Concierge

    Lead the onboard concierge team, ensuring guest satisfaction, staff training, operational coordination, and communication of concierge events, loyalty and group services across departments.

    January 10, 2026 - Royal Caribbean Group - English

  5. Front Office Supervisor (m/w/d)

    Führung und operative Verantwortung der 24-Stunden-Rezeption an Bord, inklusive Gästebetreuung, Reklamationsbearbeitung, Dienstplanung, Kassenführung, Ein-/Ausschiffungskoordination, Teamführung, Sicherheitsaufgaben und administrative Abwicklung.

    January 8, 2026 - A-ROSA Reederei GmbH - German