Vice President, Strategic Accounts

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

The Vice President, Strategic Accounts is responsible for leading and growing MSC Cruises USA’s most valuable trade partnerships across National Accounts, Strategic Accounts, and Consortia. This executive-level role is accountable for delivering revenue growth, increasing brand presence, and ensuring MSC Cruises is positioned as a top-tier partner across key account portfolios. The VP will lead a high-performing team, formulate strategic business plans, and collaborate cross-functionally to drive win-win outcomes for both MSC Cruises and its partners.

Your Impact

• Strategic Leadership: Develop and implement short- and long-term strategies for National and Strategic Accounts to ensure the achievement of commercial goals.
• Team Management: Lead, coach, and develop a high-performing sales team focused on account management, business development, and partner engagement. Foster a culture of accountability, collaboration, and results.
• Budget Oversight: Manage multimillion-dollar budgets across co-op marketing, incentive programs, sponsorships, and events, ensuring optimal return on investment. Provide monthly reconciliation and feedback to Sr. Leadership.
• Revenue Growth: Own the revenue performance of key account portfolios. Use data analytics and reporting to track performance, identify opportunities, and adjust strategies to drive growth.
• Partner Engagement: Build and sustain executive-level relationships with key partners, including national travel agencies and leading consortia (e.g., Virtuoso, Signature, Travel Leaders).
• Cross-Functional Collaboration: Work closely with Revenue Management, Marketing, Contact Center, and Operations and Field Sales teams to support strategic sales initiatives and elevate the partner experience. Provide direction to the Analytics team for support with reporting and goal setting.
• Contract Negotiation & Compliance: Lead contract negotiations and ensure execution, compliance, and alignment with business objectives.
• Brand Representation: Represent MSC Cruises at trade shows, consortia conferences, account summits, and partner events to enhance visibility and influence.
• Market Development: Identify and pursue new opportunities within strategic and consortia partnerships to expand market share.

Your Journey so far

• 10+ years of leadership experience in sales, account management, or business development within the cruise, travel, or hospitality industry.
• Proven success managing strategic account portfolios and driving significant revenue growth.
• Deep knowledge of and relationships within the consortia landscape (Virtuoso, Signature, Ensemble, etc.).
• Demonstrated success in leading large, geographically dispersed sales teams.
• Background managing teams of Strategic Accounts Directors, Managers and support staff.
• Strong strategic planning, analytical, and contract negotiation skills.
• Bachelor’s degree in business, Marketing, or a related field (MBA preferred).
• Excellent communication and presentation skills, with the ability to influence at all organizational levels.
• Proficient in CRM systems (e.g., Salesforce) and Microsoft Office Suite.
• Willingness and availability to travel 30–50% of the time.

Your Essentials

• US Passport or US Permanent Resident
• MSC Cruises is an E-Verify employer.

MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.