Asst. HUB Manager / Asst. Photo Manager

Your Purpose

As the Assistant HUB Manager, you will play a vital role in elevating our guests’ experiences by managing photo and video services onboard. Your mission is to support the HUB Manager in overseeing daily operations, driving sales, and fostering a dynamic team environment. You’ll contribute to preserving memorable moments for our guests while upholding the highest standards of service excellence.

Your Impact

Your leadership and sales expertise will directly enhance the success of our onboard photo and video services. By managing a motivated team, achieving sales targets, and ensuring operational efficiency, you’ll help create unforgettable experiences for our guests. Your customer-focused approach will ensure each guest interaction is personalized and professional, reinforcing our brand’s commitment to exceptional service.

Your Journey So Far

Here’s what we’re looking for:
1.    Minimum three years of proven experience in a similar role, such as Assistant HUB Manager, Assistant Photo Manager.
2.    Ship experience in a similar role.
3.    Demonstrated sales expertise with a strong track record in a customer-facing role, ideally within retail or hospitality.
4.    Experience managing teams and achieving sales targets, with the ability to inspire and guide others.
5.    Proficiency in English (at least a b2 level), with excellent communication and interpersonal skills.
6.    Familiarity with photo and video sales is a significant advantage, as is knowledge of digital editing tools and equipment.

Your Essentials

To succeed in this role, you’ll need:
1.    Support the HUB Manager in overseeing day-to-day operations of the photo department, ensuring smooth workflows and efficient service delivery.
2.    Drive sales performance by implementing effective strategies, motivating the team, and monitoring progress against targets.
3.    Ensure the team provides exceptional guest service, helping guests capture and cherish their cruise memories.
4.    Assist with inventory management, operational reporting, and maintaining quality control standards.
5.    Act as a role model and mentor to the team, fostering a culture of collaboration, professionalism, and excellence.