Digital Experience Quality Analyst

Your Purpose

As a member of the Digital Sales, Marketing and Experience team, the Digital Experience Quality Analyst will be playing a key role in ensuring the quality of the digital experience by monitoring the E2E digital product, bugs, tracking tags, identifying all errors related to analytics, advertising pixels, and website compliance and consistency. Responsible for ensuring the live website has the correct functionalities, correct data collection, optimised campaign performance, reduce the impact of any incorrect implementation on the user experience and data quality.

Your Impact

• Continuously monitor the quality of live digital products to ensure seamless experiences across all MSC Cruises websites.
• Maintain high standards of end-to-end digital quality by proactively identifying areas of gaps, performance, and consistency of MSC Cruises websites and digital services.
• Develop a deep understanding of business requirements, digital strategies, and operational contexts to effectively uphold quality standards throughout the digital ecosystem.
• Verify and track issues as they arise in live and pre-production environments, ensuring swift identification, documentation, and escalation where necessary by prioritising processes and resolutions.
• Create clear, organised quality reports and documentation.
• Document findings meticulously collaborate closely with development, UX, and product teams to address issues, ensuring resolutions meet quality expectations.
• Develop, implement, and continuously optimise quality assurance strategies and processes, with an emphasis on issue management, defect tracking, and quality metrics reporting.
• Be a proactive team player, taking ownership of quality responsibilities, deliverables, and deadlines.
• Perform additional duties in support of digital quality assurance and continuous improvement initiatives as assigned.
   

Your Journey so far

• 3+ years of proven experience in digital products, with a strong focus on maintaining high standards of digital experience and operational excellence.
• Experience working with issue management and collaboration tools such as Jira, Confluence, and ServiceNow.
• Programming or scripting language experience is considered a plus, particularly for supporting automation or troubleshooting tasks.
• Preferably, experience within the travel, hospitality, or e-commerce industries, with an understanding of the unique quality challenges in customer-facing digital environments.

Your Essentials

• Knowledge of observability, monitoring, and incident management tools to proactively track and assess product health and user experience issues.
• Excellent analytical skills, attention to detail, and a methodical approach to problem-solving.
• Knowledge of digital analytics, tracking implementations, and data layer structures it’s a plus.
• EU Passport or right to work in Switzerland.