Senior Specialist - People Experience

Your Purpose

As a People Experience Senior Specialist, you will support our HR onboard team in fostering a positive, inclusive, and high-performing work environment.  You will play a critical role in helping to enhance the daily lives of our team members onboard both MSC Cruises and Explora Journeys.

Your Impact

• Support HR onboard team in delivering consistent and engaging employee experiences across both MSC Cruises and Explora Journeys ships
• Support recruitment efforts to ensure candidates align with our culture and values
• Lead the onboarding process for new HR team members, creating a welcoming and informative journey
• Collaborating with the Employee Engagement team on key events and activities
• Help design and implement employee experience and well-being initiatives that boost engagement, satisfaction, and retention
• Oversee the management of onboard Welfare Accounts
• Promote diversity, equity, and inclusion (DEI) principles throughout HR programs
• Administer employee engagement surveys (routine and ad hoc), analyze data, and deliver insights with actionable recommendations
• Track the effectiveness of engagement and well-being initiatives and help adjust strategies accordingly
• Manage internal content platforms to ensure consistency and clarity in communications
• Regular ship visits to ensure implementation of initiatives

• Collaborate with the IT Department to drive enhancements and new implementations within our platforms, aimed at improving crew experience and engagement
• Partner with the extended HR team to support the implementation, communication, and periodic review of new policies, procedures, and processes
• Provide ad hoc support for various projects and initiatives as required

• Serve as the primary point of contact for day-to-day HR and People Services matters in the absence of a Travelling Fleet Supervisors
• Provide support to shoreside teams on shipboard HR matters related to MSC & Explora Journeys

Your Journey so far

• Degree in Human Resources, Business or Psychology
• 5+ years’ experience as HR Manager/Director onboard of cruise ships
• Good knowledge of MSC Cruises & Explora Journeys HR onboard procedures and in-depth knowledge of international maritime law (MLC and TAC) is nice to have
• Good knowledge of MSC & Explora Journeys organizational structure for onboard functions is nice to have

Your Essentials

• Excellent communication and interpersonal skills, capable of working with diverse teams and cultures
• Demonstrated ability to handle confidential information with discretion and maintain a high level of professionalism, with a strong attention to detail
• Strong decision-making skills with proficiency in Excel or other data analysis tools
• Fluency in English is required; any other language is an advantage
• EU Passport or right to work in Switzerland.