Customer Journey Internship

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

We are looking for a highly motivated and detail-oriented Customer Journey Project Management Intern to join our dynamic team. The intern will play a crucial role in understanding and optimising the customer experience by analysing the nationality mix onboard and identifying improvement areas for different guest nationalities. This involves pinpointing growth areas, enhancing touchpoints, and driving an overall action plan. Additionally, the Customer Journey Intern will support initiatives related to Customer Journey Root Cause projects across pre-cruise, onboard, and post-cruise phases.

Your Impact

• Support multiple project working streams related to guest feedback, ensuring project management documentation is kept up to date.
• Assist in the planning, execution, and monitoring of customer journey improvement projects.
• Work closely with cross-functional teams (e.g., marketing, operations, customer service) to ensure alignment and effective implementation of initiatives.
• Assist in preparing and delivering PowerPoint presentations related to customer journey root cause projects.
• Assist with Excel file analysis and data review as needed, including analysing customer data (surveys, feedback, analytics) to identify trends and areas for improvement based on various typologies of Guest.
• Support the internal cultural transformation project by assisting with initiatives and activities aimed at enhancing employee engagement and fostering a positive internal culture.
• Provide a hands-on approach in supporting the Customer Journey Team in supporting the further enrichment of the pre-cruise, onboard and post-cruise Customer Experience.

Your Journey so far

• Bachelor or Master Level in Hospitality studies.
• A previous experience or internship in Customer Experience is a strong advantage.
• Native (or business-level) English, knowledge of German, Spanish, French or Italian is an advantage.
• Adept at using the latest Microsoft Office tools and have good understanding of figures and interrelationships.
• Knowledge of CRM platforms is considered an advantage.

Your Essentials

• Excellent communication skills.
• Creative flair, Strong analytical skills with a strong eye for detail and the ability to think (and deliver) outside the box.
• Results-oriented ability to handle multiple tasks and work to precise timelines.
• Flexible with an unshakable can-do attitude, he/she will bring energy, dynamism, and a robust approach to help the overall Customer Journey Team.
• The ideal candidate should be available to start in February and should be able to sign an internship agreement with MSC Cruises.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!