Fleet Manager Housekeeping Operations

Department: Hotel - Corporate

Employment Type: Fixed Term Contract

Reporting To: Senior Manager, Housekeeping Operations

Description

As a subject matter expert in Housekeeping operations, the Fleet Manager serves as the traveling and shipboard extension of the Senior Manager, Housekeeping. This role oversees the day-to-day SBN Housekeeping operations, ensuring the highest standards of guest satisfaction, operational efficiency, financial responsibility, and team collaboration.

The Fleet Manager is responsible for leading and executing initiatives that enhance the guest experience by ensuring consistent communication, implementation, and training of all policies, brand standards, and procedures.

Acting as the primary point of contact for shipboard Housekeeping operations, the Fleet Manager provides supervision, support, and guidance to onboard teams. Additionally, this role leads efforts to assess adherence and ensure compliance through operational support visits and formal audits.

Key Responsibilities

• Champion the company’s Culture Essentials initiatives across all shipboard operations.
• Establish and maintain adherence to brand standards, ensuring consistency across the fleet.
• Foster strong interdepartmental collaboration between Housekeeping and other Rooms Division areas.
• Conduct performance assessments of Housekeeping team members during ship visits, ensuring alignment with job descriptions and company goals.
• Perform documented quality assurance audits on each vessel to verify compliance with policies and standards.
• Monitor and follow up on audit action plans, sharing best practices and driving continuous improvement.
• Drive achievement of Housekeeping KPIs, including guest satisfaction, revenue generation, cost control, and team member engagement.
• Serve as the subject matter expert and point of contact for systems such as AIMS/iInspector, Micros/Fidelio, and GHESS document management.
• Develop and manage scheduled assignments for the Housekeeping management team.
• Lead product and service enhancement initiatives, including revenue-generating projects, and oversee implementation.
• Identify and implement innovative technologies and processes to improve productivity and reduce manual labor.
• Support succession planning and career development by training and mentoring candidates for promotion.
• Promote a culture of continuous improvement in product quality and service delivery.

Skills, Knowledge and Expertise

• Education: 
  • Bachelor’s degree in Hospitality, Business Administration, or related field; or equivalent progressive management experience.
• Experience: 
  • Minimum 5 years of management experience in the cruise or hospitality industry.
  • Proven success in leading diverse teams and managing large-scale housekeeping operations.
• Technical Knowledge:
  • Expertise in housekeeping systems and tools (AIMS/iInspector, Micros/Fidelio, GHESS).
  • Strong understanding of brand standards, compliance requirements, and audit processes.
• Leadership & Interpersonal Skills:
  • Strategic thinker with the ability to see the global picture and plan for growth.
  • Self-starter with strong motivational skills to inspire a multi-national workforce.
  • Excellent team-building and collaboration abilities.
• Operational Competencies:
  • Ability to drive KPIs related to guest satisfaction, cost control, and compliance.
  • Skilled in implementing innovative solutions to improve efficiency and productivity.
• Communication:
  • Exceptional verbal and written communication skills for effective interaction with shipboard and corporate teams.