Trade Support Manager

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

Our Trade Support Manager will lead a team to boost sales by managing processes, analysing metrics on the trade partner booking platform and ensuring top partner service, supporting the sales team to hit targets, handling complex issues, and bridging sales with marketing for cohesive results, blending leadership with operational execution.

Your Impact

•    Leadership & Training: Motivates, guides and develops a trade support team; conducts regular meetings; provides performance feedback, ensures high service levels and support the achievement of business/revenue goals. Supports sales performance by implementing strategies, providing coaching to the team, and maintaining strong relationships with trade partners and internal teams, and especially with the field sales team.
•    Strategy & Planning: Aligns with Marketing & Commercial functions to ensure National Trade Marketing Activities are achieved and on brand, also analyses data to meet targets, such as trade social media activities.
•    Sales Operations: Ensures smooth sales workflows and timely deliveries of important assets for the field sales team, as well as responsibility for the yearly agency agreements in line with corporate legal team and local stakeholders. 
•    API Feed Management: Maintains and optimises API integrations with trade partners, tech providers and internal systems to ensure real-time data synchronization for pricing, inventory, and order processing. Works closely with the Senior Sales Team and Corporate B2B E-Commerce team to align e-commerce and API strategies with business objectives and trade partner needs.
•    Event Management: Planning/supporting National Ship Visit Programme in Southampton, as well as planning/supporting FAM trips abroad, Naming Celebrations of New Ships, and Inaugural sailings when required. Coordinates Trade Events such as Industry Exhibitions & conferences.
•    Customer Service: Handles escalated travel partner issues, resolution management and maintain excellent trade partner relationships.
•    Reporting: Prepares detailed reports, analyses metrics using heatmaps and Google Analytics to provide data from the MSC Book platform and provide insights to senior management. 

Your Journey so far

•    Proven sales leadership and team management.
•    Strong communication, negotiation, and customer service skills.
•    Data analysis and strategic planning abilities.
•    Proficiency in all Microsoft 365 applications, especially PowerPoint.
•    Basic understanding of E-Commerce and API Integration

Your Essentials

•    Minimum of two years’ experience working as a manager in a support role or similar
•    Ability to work under pressure and adapt to change.
•    Candidate must be fluent in English 
•    Must hold a UK Drivers Licence
•    Ability to travel frequently internationally 
•    Existing right to live and work in the UK 

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!