Facilities Manager - Miami Cruise Terminal

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

MSC Cruises, the world’s third largest cruise line brand is expanding its Terminal Operations team in the USA.  Reporting to the General Manager, Miami Cruise Terminal, the Asset & Facilities Manager is responsible for the strategic oversight, performance, and lifecycle management of all building systems, infrastructure, and maintenance operations at a large, newly constructed cruise terminal. This role is critical to stabilizing a complex facility with while establishing a sustainable, high-performance asset management framework.

The position provides direct oversight of the maintenance teams and vendors, with a strong emphasis on strategic planning, contract compliance, systems performance, and long-term asset reliability.

This role will sit fully onsite at the MSC Cruise Terminal at the Port of Miami.

Your Impact

Asset & Systems Management

• Own the performance, reliability, and lifecycle planning of all terminal assets and systems, including MEP, vertical transportation, life safety, baggage handling, security systems, and specialty cruise infrastructure.
• Establish asset registers, criticality rankings, maintenance strategies, and renewal plans.
• Drive transition from reactive maintenance to proactive and predictive asset management.

Maintenance & Operations Oversight

• Lead and oversee the maintenance teams, ensuring proper staffing, prioritization, and execution of proactive, reactive, and tactical maintenance activities.
• Balance hands-on operational awareness with high-level oversight and decision-making.
• Ensure maintenance activities support continuous cruise operations with minimal guest impact.

Strategic Planning & Execution

• Develop and execute short-, medium-, and long-term maintenance and asset strategies aligned with operational demands.
• Plan and manage corrective works stemming from construction deficiencies, system failures, and deferred scope.
• See complex initiatives through from identification to resolution, including budgeting & scheduling.

Contracts, O&M, and Compliance

• Maintain deep working knowledge of service contracts, warranties, O&M manuals, and construction close-out documentation.
• Operationalize contract requirements into day-to-day execution, performance metrics, and vendor accountability.
• Ensure vendors and internal teams meet contractual, safety, and performance obligations.

Vendor & Stakeholder Management

• Manage multiple critical vendors and service providers, including escalators/elevators, baggage systems, life safety, and specialty equipment.
• Serve as a senior point of escalation for performance issues and service failures.
• Collaborate closely with terminal leadership, security, cruise partners, and Port stakeholders.

Risk, Safety & Guest Impact

• Identify operational, safety, and reputational risks tied to asset performance.
• Ensure deficiencies are addressed with urgency and transparency.
• Maintain a strong focus on guest experience, staff safety, and operational continuity.

Your Journey so far

• Bachelor’s degree in Facilities Management, Engineering, Construction Management, or related field (or equivalent experience).
• 10+ years of progressive experience managing complex facilities or infrastructure assets.
• Proven experience overseeing maintenance teams and multiple service contracts.
• Strong working knowledge of MEP systems, vertical transportation, life safety systems, and large public facilities.
• Demonstrated ability to interpret and implement O&M manuals, warranties, and contract requirements.
• Experience stabilizing new or problem facilities strongly preferred.
• Cruise terminal, airport, port, or large transportation hub experience is a plus.
• Strategic thinker who can operate at both 30,000 feet and ground level when needed.
• Calm, decisive, and solutions-oriented under pressure.
• Comfortable holding vendors accountable and driving performance improvements.
• Organized, disciplined, and capable of bringing structure to a complex environment.
• Strong communicator who understands the visibility and guest impact of facility failures.

Your Essentials

Information about visa requirements if any:

• US Passport or US Permanent Resident
• MSC Cruises is an E-Verify employer

MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!