Contact Centre Agent - Ferries

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Job Purpose

In line with MSC Cruises service standard & procedures, the Contact Centre Agent Ferries promotes products and services of MSC Ferries companies to consumer and provides the customer service, handling all individual clients’ requests - coming by telephone, email and chat.

Key Accountabilities

•Handle individual clients’ telephone calls, in line with the Service Standards and Procedures;

•Promote products and services offered by MSC Ferries Companies;

•Use the reservation systems to process telephone sales for individual clients;

•Assist clients with specialist support and after-sales service;

•Assist clients with their online booking and other web queries;

•Respond to clients’ requests coming by several channels;

•Provide support and information to clients in order to enhance customer service and loyalty;

•Report customer feedback on web functionalities and content.

Qualifications (skills, competencies, experience)

•Sales Experience and expertise in dealing with clients either over the phone or face to face;

•Fluency is required in Italian, French, English; good knowledge of German or Spanish;

•University degree in Tourism or Linguistic studies, Marketing & Communications is considered an advantage;

•Good knowledge of Microsoft Office;

•Sales and persuasion skills;

•Proactivity, customer and results orientation;

•Very good communication and interpersonal skills;

•Availability for a part-time job, weekends included.

Visa requirements (if any)

•Right to work in Italy.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!