Cruise Consultant - Sales

Your Purpose

The Cruise Consultant – Sales will be responsible for delivering an exceptional customer experience by promoting and selling customized cruise products to meet the traveller’s needs and desires. With a focus on results and customer satisfaction, the consultant will act as a specialist, providing guidance on destinations, itineraries, packages, and cruise promotions. This professional will be expected to build lasting customer relationships, offering high-quality consultative service and ensuring each interaction is unique and personalized. Additionally, the role will involve achieving sales targets, contributing to company growth, and ensuring that customer expectations are consistently exceeded.

Your Impact

• Conduct consultative sales: Offer MSC Cruises vacation packages to direct customers, using effective sales techniques and in-depth product knowledge.
• Ensure customer satisfaction: Maintain contact with customers to provide exceptional experience.
• Meet targets and KPIs: Achieve monthly and annual sales goals and other defined performance indicators.
• Contribute to the team: Work collaboratively with team peers and partner areas, contributing to the company's sales strategy by creating effective relationships with other support departments.
• Follow schedules and goals: Work in line with organizational objectives, achieving established goals.
• Ensure operational excellence and quality service for our customers.
• Contribute to achieving the strategic objectives established by the parent company.

Your Journey so far

• Sales experience: Proven and solid track record of sales success and ability to achieve goals under pressure.
• Organizational skills: Ability to manage multiple tasks effectively and dynamically.
• Data analysis: Ability to manage metrics and indicators to improve performance.
• Excellence in service: Focus on offering positive and high-quality experience to customers.

Your Essentials

• Excellent communication skills: Proficiency in spoken and written Portuguese. Additional languages ​​will be a plus.
• Academic background: A degree in Tourism or related fields is also a plus here.
• Technical knowledge: Proficiency in Microsoft Outlook, Word, and Excel.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!